Operations Officer

Work options: Hybrid

Three days in the office (with Mondays as an in-office day), and two days working from home.

About Us

Oscar Wylee is a global optometry company with 140+ stores across Australia, New Zealand, and Canada. With over 1,000 employees worldwide, we're passionate about making eye care accessible while offering fashionable eyewear designed in-house and delivered directly to our customers.

About the role

We're seeking an organised and proactive Operations Officer to join our Sydney CBD-based Operations team, reporting to the Operations Manager.

This is a 12 month parental leave cover position, the role offers an excellent opportunity to gain hands-on experience within a dynamic retail operations environment.

This is an onsite role operating Monday to Friday, 9:00 am to 5:30 pm, providing essential support across inventory, procurement, supplier coordination, and operational reporting.

You'll collaborate with cross-functional teams across Australia, New Zealand, and Canada to maintain efficient supply chains and ensure our stores are fully equipped to deliver exceptional customer experiences.

Key Responsibilities

• Prepare daily sales reports to support operational insights and decision-making.
• Forecast and place SKU replenishment orders twice a month, including for upcoming product launches.
• Process purchase requests from the Project team, typically covering maintenance items and equipment.
• Forecast and replenish head office and warehouse stock and equipment required for store operations.
• Coordinate artwork and obtain quotes for new or redesigned items such as tote bags, badges, machine covers, and cases.
• Collaborate with cross-functional teams to manage CA and NZ warehouse inventory, ensuring sufficient stock during peak seasons.
• Liaise with suppliers to confirm delivery timelines and follow up on outstanding orders.
• Oversee stock quality issues, including managing and resolving cases of damaged or compromised inventory in the NZ warehouse.

About You

You're detail-oriented, commercially minded, and thrive in a fast-paced retail environment. You'll bring a combination of analytical skills, strong communication, and a collaborative approach to problem-solving.

Qualifications and Experience:

• Minimum 2 years' experience in a similar role within a medium to large-sized fashion retailer (multinational experience preferred).
• Commercial awareness (i.e. understanding what the organisation wants to achieve through its products and services, and how it competes in its marketplace.
• Clear, concise, and focused oral and written communication skills.
• A team player who builds positive working relationships to achieve business objectives.
• Negotiation and influencing skills that deliver positive financial outcomes and stakeholder experiences.
• Logical and analytical approach to problem-solving and issue resolution.
• Ability to motivate teams and colleagues, delegate tasks effectively, set deadlines, and lead by example.
• Strong organisational and time management skills to prioritise and deliver efficiently.
• Self-starter with resilience, initiative, and the ability to remain calm under pressure.

What we offer

• Hybrid working model (3 days office / 2 days home)
• 2 free pairs of eyewear each year
• Supportive, energetic, and ambitious team culture

Apply now

Be part of a global growth story. If you are interested in joining a growing global network of optometry service providers please apply. We look forward to reading your application.

Due to the high volume of applications we typically receive for our roles we are only able to respond to shortlisted applications. However, by applying for this role you will have joined our talent community which will enable us to consider you for other opportunities with Oscar Wylee.