IT & Digital Support

We're seeking a resourceful and tech-savvy IT & Digital Support professional to join our team and help keep Kattsafe's digital operations running smoothly. This role suits someone with hands-on experience in Tier 1 support who enjoys solving problems, improving systems, and supporting people.

You'll be the go-to person for IT support, managing tickets, coordinating with vendors, and maintaining hardware and software assets. You'll also help build clear documentation and user-friendly resources that empower staff to troubleshoot common issues independently.

If you're a confident communicator with a sharp eye for detail, a passion for service, and a drive to improve how things work—this is your opportunity to grow with a company that's committed to providing maximum safety, minimum fuss.

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Why join Kattsafe?

OUR PURPOSE IS SIMPLE: WE SAVE LIVES. Working at heights results in too many serious incidents every year and we know first-hand the devastating effects a fall can have. Everything we do is about reducing this number and getting workers home safe to their families each day.

Our vision is to be the world's most trusted height access and fall protection company, providing simple safety solutions that keep people around the world safe. You will be joining a business that is driven by culture. A culture that is underpinned by the values of CARE STAUNCHLY, DELIVER RESULTS, CREATE CHANGE, EARN TRUST. These guide every decision of the business in every part of the business.

The business operates with the philosophy that quality and safety are outcomes of executing great business practices following a commitment to continuous improvement.

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Daily Tasks may include:

• Responding to Tier 1 support requests via phone, email, and ticketing system, ensuring quick and effective resolution.

• Coordinating with external MSPs and vendors to resolve escalated issues and minimize user downtime.

• Documenting IT processes such as onboarding, offboarding, hardware setup, and troubleshooting guides.

• Managing IT hardware and software procurement, setup, and disposal, while maintaining accurate asset records.

• Maintaining and updating MDM systems and asset registers to ensure data accuracy and compliance.

• Developing and maintaining a library of self-service resources for common IT issues.

• Supporting internal teams with technical queries and providing clear, non-technical explanations.

• Participating in continuous improvement initiatives to enhance IT service delivery and user experience.

We're looking for a motivated individual with:

• A degree in Information Technology, Computer Science, or a related field—or equivalent hands-on experience.

• Proven experience in IT support or administration support.

• Strong troubleshooting skills and familiarity with IT ticketing systems and support workflows.

• Experience with hardware/software lifecycle management and MDM platforms.

• Excellent communication skills and the ability to explain technical concepts clearly to non-technical users.

• A proactive, self-directed work style with a focus on service and reliability.

• A mindset for continuous improvement and a passion for helping others succeed through technology.

What we offer:

• A supportive, team-oriented culture where you'll feel valued.
• The chance to work in a company that values quality, safety, and innovation.
• A full-time role based at our Boronia VIC Facility, Monday to Friday.
• A competitive salary package will be on offer for the right candidate who is driven to succeed.
• Ongoing development and training opportunities will exist for those looking to take the next step in your career.

Only short-listed candidates will be contacted for an interview.

If this opportunity interests you and you're ready to build your career with Kattsafe, please apply directly through our website or email your application to Please include a cover letter and resume with your application.