Compensation Advocate

Compensation Advocate T/L1

Apply your client focus and complex legislation experience to support Veterans through the DVA Claims process.

· Make a measurable difference in the Veteran community

· Work in a passionate and team where your voice is valued

· Permanent, full-time position and enjoy true flexibility

Building Bright Futures

We're not who you think we are.

Our focus on building a brighter future for Australia's Veterans is as strong as ever, and we're doing it in surprising and innovative ways Our purpose is to provide services to Veterans that focus on making a real difference to Veteran's quality of life.

About the role

As part of our commitment to evolve and remain relevant to the needs of contemporary Veterans, we are currently recruiting for a brand-new Compensation Advocates to join the team.

Compensation Advocates support current and ex-serving Veterans through the Department of Veterans Affairs claims process.  Understanding this process can be confusing, time-consuming and stressful, so we assist whether they just need some advice to complete their application or more comprehensive support.

We have one permanent full-time positionthat will be based in either Launceston or Hobartwith frequent travel required. Applications will be considered for each location.

About You

These highly customer-focused roles enable our customers to get the best possible outcome for their compensation needs, and we do this with patience, kindness, and empathy. You will also need demonstrated complex problem-solving abilities and strong attention to detail and accuracy. We also look for:

• Someone who has proven experience in learning, interpreting and applying complex legislation
• People who have a proven customer service focus – always putting Veterans and their families first
• The ability to apply critical thinking to complex cases
• Strong emotional intelligence when dealing with sensitive information and cases
• A team member who will uphold our values and complement our culture and way of working
• Strong ability to navigate new systems and Microsoft programs, to operate effectively in an online environment, including guiding and mentoring our customers to do the same
• A defence background, whilst great, isn't necessary to perform this role well. But an understanding of the defence community and its unique challenges is appreciated

Backgrounds that translate well to this space can include claims management (workers compensation and injury management) or even legal qualifications.

As part of this role, you will also work towards qualifications under the Advocacy Training and Development Program (ATDP), which will provide a clear career pathway as you complete the levels over a number of years.

Benefits:

Some organisations say it, but RSL Tasmania really means it - you will truly be working amongst committed, passionate and talented professionals. Every day, you will push the envelope as we work together towards our goal of delivering a bright future and enduring legacy for all Veterans and their families.

Applications will remain open until otherwise advised. If this is an opportunity that excites you, please apply via Seek today.

For more information, please contact Bianca Jubb via email  to arrange a time to discuss the role.