Community Care Performance and Strategy Program Lead

About The Role
We're seeking a Community Care Performance & Strategy Program Lead to join our team. In this role, you'll play a key part in supporting the Community Access and Support team by managing contracts, risks, and budgets, overseeing procurement, ensuring Occupational Health & Safety (OH&S) standards, maintaining quality assurance, and making sure we meet all funding compliance requirements.

Key responsibilities will include coordinating and facilitating support for the business/data management system to assist integrated service delivery, ensuring regulatory compliance, and providing strategic planning. Additionally, you will coordinate, audit, and mitigate risks to the Council for effective delivery of contracts and service agreements under the Commonwealth Home Support Programme (CHSP) suite of services provided by Knox City Council.

This is a full-time permanent role based at Knox Civic Centre. We support flexible working arrangements while ensuring operational needs of the role are met.

This is a Band 7 classified role. Remuneration will be $110,732.77 to $124, depending on experience) plus superannuation in accordance with the Superannuation Guarantee.

What You Will Bring To This Role
The key selection criteria for this role are:

• Sound knowledge of current trends and issues regarding our more vulnerable residents, CHSP, the Aged Care Quality Standards and the broader Aged Care Service System including the My Aged Care portal.
• Awareness and understanding of implications of the Commonwealth Aged Care reforms.
• Demonstrated project management, contract management, resource management and research skills.
• Well-developed financial, audit, problem solving and analytical skill.
• High level skills and experience in extracting and reporting on statistical data.
• Excellent verbal and written skills, particularly in relation to the preparation of written reports.
• Experience in implementing continuous improvement practices within a service delivery setting and utilisation of a wide range of information technology operated by Council and regulatory sectors.
• Experience in working with contract or funding and service agreements and managing compliance of contracts/agreements.

How To Apply
Please submit your application, including your resume and cover letter online via the 'Apply' button by
11:45pm on 16 September 2025.
All applications must be made via the online portal. No applications direct to the hiring manager will be considered.

For further information on this role please contact Lana Harris, (Acting) Manager Community Access and Support, at  or on

A link to the position description can be found in the job listing on our Knox City Council Jobs and Careers page.

Please note: Candidates will be shortlisted as applications are received and this role may close earlier than the anticipated closing date.

Why work at Knox
Discover your future at Knox City Council, where you will deliver meaningful impact, find great opportunities and work with committed people to shape our community. As an employee of Knox, you can enjoy:

• Accrued or rostered days off available for full-time roles, depending on operational requirements
• Broad range of leave options including up to 16 weeks primary and up to 4 weeks secondary parental leave
• Salary sacrifice option for Council-owned childcare fees
• Opportunities to take on temporary roles or work in different teams to build skills and support career growth
• Support towards further study
• 50% off Knox Leisureworks memberships
• Employee Assistance Program (EAP) for support in managing personal and work-related challenges.

To find out more about the benefits of working at Knox City Council, visit

Inherent Requirements
To view the inherent requirements for this position please see attachment below.

• Office Based role(s) - Inherent Requirements Table .DOCX

Our commitments
Knox City Council is an Equal Opportunity Employer that is committed to providing a workplace that embraces diversity and inclusion. We are committed to a positive, barrier-free recruitment process. If you have any support or access requirements, we encourage you to advise us at the time of application.
Knox City Council has zero tolerance for child abuse and all forms of harm to children. All children and young people who access our services, programs, events and facilities have the right to feel safe and be safe. This includes spaces owned or managed by Council. We take the wellbeing and safety of children and young people in our care seriously. We maintain a child safe organisation by embedding the protection of children into everyday thinking and practice. All Knox City Council employees, contractors and volunteers are responsible for ensuring children and young people are valued, heard and protected from abuse.
Knox City Council acknowledges our offices are located on the traditional lands of the Wurundjeri Woi-wurrung and Bunurong people of the Kulin Nation.
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