Operations & Workflow Manager

At Contour, we're reshaping education, one student at a time. 

Born from the frustration of students who knew the system could be better, we set out to build what we once wished existed: tutoring that actually works. Not generic classes. Not recycled notes. Not overpriced, overcrowded rooms with an out-of-touch teacher who couldn't relate. But a complete ecosystem of tutoring, resources, and support, meticulously designed to help every student reach their full potential. 

Since 2020, over 10,000+ students have trusted Contour to guide their academic journey, and we've grown to over 300+ team members. We've produced hundreds of 99+ ATARs, tutored the World-Record UCAT scorer, and placed more students into medical school than any school in Australia. 

Our growth is a testament to the simple philosophy: Put the student first, always. Everything we design, from our world-class tutor-training programs to our purpose-built campuses, exists to help students master content faster, perform with confidence, and even rekindle the joy of learning. 

Contour is a group of three brands united by one goal: to give every student the best chance to achieve their full potential:

• Contour Education: Reshaping how students master their high school subjects with small-group tutoring, structured resources, and 1-on-1 support across Maths, Science, and English.
• Contour MedPrep: Reshaping medical preparation with a proven, step-by-step pathway through the UCAT, interviews, and admissions, led by a team of 100+ medical students. 
• Contour TestPrep: Reshaping test preparation, starting with the selective entry exam, through rigorous tutoring, mock exams, and data-driven feedback to give students a decisive advantage. 

This is Contour. Built by students, for students.

As our Operations & Workflow Manager, you will be the backbone of our internal delivery engine, connecting people, processes, and technology to ensure the right work moves to the right place at the right time.

• Coordinate end-to-end booklet workflows and maintain a smooth production cycle
• Assign and track work across the content and editing teams
• Prioritise urgent/critical booklets and redistribute workload as needed
• Keep all student-facing resources accurate, updated, and high quality
• Manage LMS uploads, updates, and class recording edits
• Run weekly team leader meetings for planning, alignment, and performance

• Conduct 2-on-1s and support content and operations staff
• Partner with HR on onboarding, induction, and follow-up meetings
• Manage internal check-ins, task follow-ups, and problem-solving loops
• Support file clerks and resolve workflow-related questions in real time

• Identify inefficiencies and design streamlined, scalable processes
• Develop scripts, automations, and workflow improvements
• Test, refine, and document internal systems for consistent execution

• Oversee in-house LMS development and system enhancements
• Build tutor onboarding frameworks and training pathways
• Support hiring and development of LMS/ops team members

• Improve invoicing, fee collection, and backend admin processes
• Partner with Sales and Billing to ensure easy, smooth customer experiences
• Boost the quality and consistency of student and parent interactions

• Workflow Architect: You're an expert at building order out of chaos. You see inefficiencies before others do and redesign systems that scale.
• A Natural People Leader: You communicate clearly, give direction confidently, and create structure for others to thrive in.
• A Detail-Oriented Operator: You don't let things slip. You track, follow up, and close the loop — every time.
• A Tech-Enabled Problem Solver: You love using LMS tools, scripts, automations, and systems to solve operational bottlenecks.

To qualify, you must have:

• A Bachelor's in Commerce, Business Administration, or similar
  OR
• 2+ years of experience in a similar operations/workflow role

Bonus points for:

• LMS experience
• ICT skills
• Content or education workflows
• Fast-paced operational leadership

• High Impact

Your work directly strengthens the systems behind thousands of students' learning experiences.

• Ownership & Autonomy

You'll build and refine the workflows that power our content, LMS, and team operations from end to end.

• Clear Path for Growth

As Contour continues to scale nationally, this role will grow with it into broader operational leadership.

• A Vision to Believe In

We're on a mission to reshape education in Australia, and your systems will be a key enabler of that mission.

Apply now with your CV and cover letter about why you are the best candidate for this role

You can check out how we vibe by watching this video.

Ready to apply? Submit your application today and join us in reshaping education, one student at a time.