Senior ServiceNow Engineer

When you join ASX, you're joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all.

In your new role, you'll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub. 

Want to know why we are a great place to work, click on the link to learn more.

The ASX team brings together talented people from a diverse range of disciplines. 

We run critical market infrastructure, with 1 in 3 people employed within technology.  Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.

We're proud of the diversity of our organisation and the culture of inclusion that all our people help to build every day. Our employee-led groups are known for celebrating cultural and religious events, championing LGBTIQ+ inclusion (recently achieving AWEI Bronze), inspiring giving and volunteering, promoting gender equality, and wellbeing.  We are an Employer of Choice for Gender Equality (WGEA) and a member of the Champions of Change Coalition for the advancement of gender equality in Australia. 

You'll join the Digital and Enterprise Technology team, which brings together quality engineering, product leadership, and customer-centricity to drive innovation, growth, and continuous improvement. Collaboration with engineering, product, cyber, data, and delivery teams is central to our mission.

About the Role

The Senior Engineer will take a leading role in the development of our Products and Channels, designing, building and supporting the next generation of digital engagement. They will establish the technical solutions design for digital products and services across multiple domains at ASX establishing the technical design and full stack architectural patterns for data driven, modern, flexible, secure and highly resilient engagement points. They will be working together with a full stack team to enable the realisation of modern, sophisticated and simple digital experiences for our internal and external stakeholders.

Technical:

• Lead technical aspects of ServiceNow solution delivery.

• Develop, implement, and support the ASX ServiceNow ITSM, ATF, and ITOM platform.

• Provide solutions for business problems and service improvement plans.

• Automate workflows, maintain event rules, develop discovery/service mapping patterns, and manage platform improvements and integrations.

Support & Administration:

• Provide ongoing technical assistance, troubleshooting, and incident/problem ticket management.

• Manage platform changes/releases and respond to technical questions from ASX users/stakeholders.

• Support CMDB, ITOM, and configuration manager to ensure quality CMDB data and alignment with CSDM.

• Design and implement ITOM applications based on leading practices aligned with ASX vision and strategies.

System Administration:

• Routine workflow configurations, event rule maintenance, service mapping maintenance/testing, system performance monitoring, and user access management.

Continuous Improvement:

• Support major ServiceNow upgrades, patches, applications, and modules rollout.

• Contribute to continuous improvement of the ASX ServiceNow platform, release methodology, and employee experience.

• Identify areas for efficiency/effectiveness improvement and recommend solutions with pros, cons, and risks.

Incident & Change Management:

• Raise ServiceNow "Now Support" incidents, changes, and support requests (e.g., bug/fix incidents, instance clone/upgrade requests).

Your experience and qualifications:

Must have:

• Proven experience leading implementation, integration, and configuration of ServiceNow ITOM solutions.

• Application development experience and ability to translate complex end-user requirements to system requirements/code.

• System administration experience in UNIX and Windows environments.

• Consulting on system credential requirements, troubleshooting permissions, and network connectivity.

• Familiarity with industry-standard communication protocols (HTTP, TCP, SNMP, SOAP, REST).

• Strong understanding and experience with ServiceNow platform (ITSM, ITOM, ATF).

• Technical background in Operations, Infrastructure, Application Support, or Application Development.

• Experience managing all phases of the application lifecycle (requirements, design, development, testing, deployment).

• Effective communication with technical management, individuals, and teams.

• Strong interpersonal skills, customer-centric attitude, and ability to work with cultural diversity.

• Conduct code reviews and enforce best practices in JavaScript and ServiceNow development.

Nice to have:

• ITIL certification.

• ServiceNow System Administration Certification.

• ServiceNow Certified Implementation Specialist – Discovery and Service Mapping.

• Experience implementing CSDM.

• Experience implementing Event Management.

• Understanding of financial markets and ASX services/systems.

• Knowledge of enterprise IT governance and management.

• Experience developing reusable test automation suites (especially ServiceNow ATF scripts).

• Demonstrated ability to influence and consult, providing options with pros, cons, and risks, and thought leadership to sponsors/stakeholders.

We make hiring decisions based on your skills, capabilities and experience, and how you'll help us to live our values. We encourage you to apply even if you don't meet all the criteria of this role. If you need any adjustments during the application or interview process to help you present your best self, please let us know.

At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements.

We will arrange for successful candidates to have background checks, including reference and police checks completed as part of the on-boarding process.