Waiting Staff

Employment Type: Part-Time/Casual (Work around 10~24 hours per week)

Salary & Benefits: Base hourly rate + super + bonus

Weekend and public holiday shifts are paid at the applicable penalty rates.

Location: Point Nepean Road, Dromana VIC 3936

About Us: OKAMI Japanese Restaurant is a pioneer in bringing Japanese style All You Can Eat into Australia. Every dish at OKAMI is freshly made to order from the menu with 45+ options. Combined with the cozy atmosphere, this makes OKAMI an essentially family and group gathering friendly venue.

For more information about us, feel free to visit our website:

Key Responsibilities

Guest Service & Reception

• Greet and seat customers with a friendly and professional manner
• Take food and beverage orders accurately and efficiently
• Present menus, answer customer queries, and make recommendations
• Deliver food and drinks to tables promptly
• Check in with guests and ensure a positive dining experience

Reservations & Phone Enquiries

• Answer phone calls politely and professionally
• Manage bookings and reservation changes
• Assist with takeaway orders and customer enquiries
• Record and communicate customer requests or special requirements

Customer Care & Special Requests

• Handle dietary needs, allergens, and special occasions
• Assist with birthday cakes, high chairs, pram seating, or large group arrangements
• Respond to complaints or issues promptly and courteously

Team Support & Coordination

• Work closely with other FOH staff and support BOH (kitchen) when needed
• Communicate customer requests to kitchen and bar teams
• Assist with table turnover, cleaning, and resetting
• Support floor operations during peak hours

General Duties

• Maintain high standards of personal presentation and hygiene
• Process payments accurately via POS systems
• Uphold restaurant policies on service, safety, and cleanliness
• Assist with opening and closing procedures

Skills & Qualities We're Looking For

• Previous FOH / restaurant service experience (preferred)
• Outstanding customer service and communication skills
• Ability to handle phone and in-person enquiries professionally
• Excellent interpersonal and time-management abilities
• Strong attention to detail and problem-solving attitude
• High standard of personal presentation
• Reliable, honest and self-motivated
• Team player with a positive work ethic
• RSA certificate (preferred)
• Must have Australian work rights
• Weekend availability highly regarded (penalty rates apply)

Job Types: Part-time, Casual

Pay: $25.00 – $30.00 per hour

Benefits:

• Free drinks
• Free food

Work Authorisation:

• Australia (Preferred)

Work Location: In person