Senior Salesforce Helpdesk Support

23 hours ago

Canberra, ACT, Australia Compas Pty Ltd Full time

Commencing in March

Part-time contract for 12-months with two possible 12-month extension options

Must be an Australian Citizen with a Negative Vetting 1

The Role

Step into a senior Salesforce support role where you'll be the go-to expert for users across a major federal environment, owning Level 1/2 support, data quality, automations and platform optimisation while helping deliver continuous enhancements to a suite of high-profile Salesforce applications.

Responsibilities

  • Act as the primary Salesforce support contact, delivering Level 1 and 2 support and enabling users to get the most from the platform and applications.
  • Manage data quality and governance, including data loads, updates, reports and dashboards to meet stakeholder needs.
  • Configure and enhance the platform using Salesforce flows and other configuration tools to streamline workflows and ensure compliance with records management requirements.
  • Support operational stability through incident/problem resolution, on-call support for P1/P2 issues, deployments via Azure DevOps, and backup/restore and disaster recovery activities.

Desired Skills and Experience

  • Minimum 3+ years' experience supporting Salesforce applications in a Level 1/2 capacity, plus at least one current Salesforce certification (Admin, App Builder or Developer).
  • Strong hands-on skills with Data Loader, reports and dashboards, user provisioning/permissions, and building flows for process automation.
  • Experience with Service Cloud, Experience Cloud and/or Public Sector Solutions, including troubleshooting via Salesforce debug logs and working with sandbox environments and Git-based metadata.
  • Excellent communication and stakeholder engagement skills, with the ability to explain technical issues clearly and participate in a 24x7 rostered on-call environment.

How to Apply:

To register interest in this role, simply contact Daniel on or send your CV by following the link below.

About Compas:

Compas Pty Ltd is a Canberra based wholly Australian owned, medium-sized Information Technology Services Company since 1987. We specialise in the provision of permanent, contract and temporary recruitment services.

YOUR APPLICATION WILL BE TREATED WITH THE STRICTEST CONFIDENCE

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