Makesafe Project Coordinator

2 days ago

Bentleigh East, Victoria, Australia Bay Building Services Full time $60,000 - $80,000 per year

About Us

Bay Building Services is a market leader when it comes to insurance building in Australia. Operating nationally, for 40 years we have specialised in repairs to domestic and commercial properties damaged through insurable events such as fire, storm, flood, impact, and malicious damage.

For further information please go to:

About the Role

Reporting to the National Makesafe Manager this role will be responsible for the co-ordination and delivery of all Building Makesafe projects. You will be a SME for your specific clients which allows you to really own and make this role yours from the start of the emergency to the end of the emergency once the building is safe and secure. This role includes duties such as but not limited to, registration of projects, triage of calls, general project administration including updating portals, engaging of sub-contractor, direct trades and suppliers, collating of supporting documents, managing on going hire items, reporting, invoicing and debtors.

Responsibilities include:

  • Register each new Makesafe on the project system where B2B doesn't apply
  • Triage call with insured to obtain relevant information on works required on site
  • Maintain a comprehensive working knowledge of the scope required for each job
  • Engage, co-ordinate and manage trades and suppliers
  • Monitor project progress and provide regular updates to involved stakeholders
  • Preparation and sending purchase orders
  • Create and update job programs/schedules
  • Ensure completion of all documentation pertaining to the job

Key capabilities include:

  • Excellent time management and prioritisation skills.
  • Willingness to learn and be part of an agile and warm team environment.
  • Strong administrative skills, with written and verbal communication being key.
  • High attention to detail.
  • Insurance and or construction experience is desirable.
  • Proven project coordination experience preferably in emergency response, insurance, trade or building works
  • Strong verbal and written communication skills
  • Strong Microsoft Office skills
  • Interpersonal skills with an ability to deal with both internal and external customers building long term relationships
  • Ability to develop business through quality service delivery

About you:

  • Excellent customer service skills. If you have a background in a customer facing role, whether on phone or in person, we'd love to talk to you.
  • Professional and empathetic phone manner. Speaking with customers at their most vulnerable, you'll need to exercise patience and understanding, paired with a sense of urgency.
  • Ability to increase productivity and bring new ideas to the team – no idea is a bad idea
  • Flexibility – at times we get busy and will need additional support. Because we service our clients 24/7, you may need to be available on public holidays
  • Amazing organisational skills Be able to pivot to meet evolving priorities and challenges.
  • Be a collaborative team player
  • At least two years' experience in a similar role
  • Able and willing to travel to the office

Why join us?

  • Flexible hybrid WFH options after probation
  • Birthday Leave after probation
  • Great discounts at JB HI-FI
  • Regular Trade Discounts
  • BUPA Health Insurance Discounts
  • Free Onsite Parking
  • Access to 24/7 Employee Assistance Program for you and your family

For further information on the company, please visit:

We look forward to hearing from you

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