Dispatch Database Officer

About Us

Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

• Challenge yourself to monitor and maintain the Flight Planning Navigation Database
• Be part of a team that values analytics, teamwork, safety, and recognition
• Full-time permanent shift work position based in at our Mascot Corporate Campus

We've always been pioneers, and we're proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.

We're constantly evolving, and this means the opportunities for our people are endless. There's opportunity to embrace personal development and career growth, own projects and make an impact.

As a Dispatch Database Officer (Dispatch Aeronautical Information Officer), you will work in a 24/7 operational shift environment and be primarily responsible for monitoring and maintaining the Navigation Database and associated Flight Planning applications. Reporting to the Senior Advisor Data, this role is responsible for providing operational support for all aspects of Flight Dispatch, including analysis and application of aeronautical data for pre-flight planning, in-flight communications and replanning, systems maintenance & recovery, back-up systems support and responding to relevant information that affects flight planning activities across the Qantas International and Domestic network.

Your core responsibilities will also include; analysing aeronautical information & performing immediate updates to flight planning databases. You will also identify, analyse and implement flight planning system restrictions, and cascade information to relevant stakeholders. In addition to this you will update and maintain aircraft data for flight planning purposes and collaborate with relevant business stakeholders to support operational activities including charters and new sector setup. You will support the Flight Planning operation during disruption scenarios such as Volcanic Eruptions and Airspace Closures by building new temporary routes and providing relevant additional information to key stakeholders.

Furthermore, you will interpret and apply Flight Dispatch and Qantas Fuel policies and procedures to support optimal flight plans. Finally, you will maintain currency in and demonstrate competent knowledge and application of aviation rules & regulations, Qantas Fuel Policy, Flight Dispatch procedures and other relevant policies/procedures as required. You will identify error trends, recurring issues and provide suggestions for process improvements including follow on actions to address these.

You'll have –

• Ability to use initiative with an attention to detail and strong customer service focus and the drive to meet and exceed expectations
• Ability to work independently and as part of an operational team
• Demonstrated analytical, problem solving and decision-making skills in a high-pressure time critical environment
• Strong organisational skills with the ability to prioritise conflicting tasks to meet strict deadlines
• Demonstrated ability to provide direction, lead, motivate and support team members to meet business objectives
• Strong written and verbal communication skills, with the ability to communicate effectively at all levels of the organisation
• Experience working in an operational environment
• Understanding of the aviation business including an awareness of the competing priorities of both operational and commercial activities
• Ability to work across a rotational 24/7 roster

Why Qantas?

If you're successful in your application, you'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.
• We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment
• We'll support your wellbeing: Whether its salary packaging for motor vehicles or electronic devices, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. We are committed to creating an inclusive workplace.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close; Monday 30th June, 2025