COLT Officer

Help us deliver like never before

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.

About the opportunity

COLT Officers are responsible for assisting in the acceptance, checking and processing of customer lodgements across their assigned Australia Post facilities. This role plays a key part in ensuring compliance with revenue protection, lodgement quality and operational standards while supporting the national COLT in its objectives.

You'll be

• Performing customer acceptance checks to ensure compliance with revenue and lodgement standards
• Supporting COLT Coordinators in executing operational processes and quality assurance tasks
• Accurately documenting non-conformance issues and escalating them where necessary
• Aiding in revenue protection measures, ensuring customers are charged correctly
• Adhering to safety standards and contributing to a secure work environment
• Roving between assigned sites based on relief needs and/or risk

About you

• You're friendly, enthusiastic and reliable and you love the balance of working in a team environment and autonomously
• You're motivated by the opportunity to help make a difference to your community
• You have a great memory, excellent attention to detail and can lift up to 16kgs of Mail and Parcels regularly
• Experience operating manual pallet jacks or stackers is advantageous but not mandatory

How we'll deliver for you

• We invest in you for the long-term, encouraging growth through delivering on our values of Trust, Inclusivity, Empowerment and Safety
• Be part of a culture where everybody feels they belong, are valued and can bring their authentic self to work every day
• We invest in your personal well-being, recognise and reward you for your contribution to our successful with Post Perks and more

We're delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on