Learning & Development Executive

1 week ago

Melbourne, Victoria, Australia The Ritz-Carlton Melbourne Full time

As a Learning & Development Executive, you will support the Quality & Learning function by observing service, coordinating, and delivering both brand-required and property-specific training programs. You will ensure all learning initiatives align with The Ritz-Carlton's Gold Standard and service philosophy, driving a culture of excellence and continuous improvement.

This role also plays an integral part in associate engagement, supporting the delivery of Take Care and recognition activities that foster a culture of care, teamwork, and belonging among all Ladies and Gentlemen, enlivening Employee Promise.

Key Responsibilities

  • Coordinate, deliver, and evaluate training programs that reflect The Ritz-Carlton brand standards and property needs.
  • Support the design of engaging, interactive learning materials and training sessions across multiple formats.
  • Partner with department leaders to identify learning needs and create development plans aligned with business goals.
  • Track, maintain, and report on compliance with all mandatory and brand training requirements to ensure successful audit outcomes.
  • Facilitate engaging stand-up training sessions, orientations, and skill development programs.
  • Assist in developing learning strategies based on needs assessments and performance outcomes.
  • Support property-wide engagement and Take Care initiatives that promote wellbeing and recognition.
  • Ensure all departments conduct regular safety and service training to uphold the highest standards of excellence.

About You

  • A genuine passion for learning & development and service excellence.
  • Experience in training, learning & development, or a hospitality leadership role (luxury experience preferred).
  • Strong communication and facilitation skills with an engaging presentation style.
  • Detail-oriented with excellent organisational and follow-up skills.
  • Ability to build trusted relationships across departments and levels.
  • Proficient in Microsoft Office Suite; familiarity with digital learning tools is an advantage.

Our Benefits:

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
  • Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend

Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us

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