Senior Salesforce Support Engineer

15 hours ago

Darwin, Northern Territory, Australia Softtest pays pty Full time $80,000 - $120,000 per year


Job Description:

Australian Citizens residing in Australia only respond.

Ability to obtain Baseline Clearance.

Overview

Duties

  • Maintain and configure Service Cloud, Health Cloud and Digital Experience applications.
  • Exhibit a deep understanding of the Salesforce platform, with the ability to build end-to-end automated processes using declarative tools.
  • Investigate and troubleshoot OmniStudio components including FlexCards, Omniscripts, data raptors and integration procedures.
  • Perform ongoing system administration including maintaining users, monitoring application metrics, managing salesforce configurations and data integrity.
  • Deployment of changes via existing DevOps framework.
  • Perform interrogation of various log sources to investigate issues.
  • Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
  • Develop and maintain documentation on processes and configuration.
  • Liaise with internal and external stakeholders across various disciplines (business, architecture, data etc.).
  • Work within an Agile delivery methodology
  • Troubleshooting API and integration issues with different applications e.g. MuleSoft.
  • Development of meaningful event monitoring and alerting.
  • Knowledge transfer and training within the team.

Every application requires to address selection criteria as part of application submission.

Essential Criteria

1. At least 5 years experience within Salesforce eco-system.

2. Experience/Exposure with Salesforce Industries including OmniStudio.

3. Hands on experience with version control, branching and metadata deployments.

4. Certified Salesforce Admin ADM201 or ADM211 & Platform App Builder.

Desirable Criteria

1. Demonstrable experience providing technical support for Experience Cloud.

2. Exposure to HTML, CSS and JavaScript is added advantage.

3. Platform Developer 1 Certification or Vlocity Certification will be a standout

4. Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.



Required Skills:

System Administration
Accessibility
CSS
Data Integrity
Version Control
DevOps
Metrics
Components
Architecture
Technical Support
Integration
Troubleshooting
Administration
HTML
Documentation
JavaScript
Design
Business
Training


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