Customer Service Department Manager

7 days ago

Goondiwindi Regional, Australia Uline Full time US$85,000 - US$100,000

Customer Service Department Manager - Bilingual

Pay from $85,000 to $100,000 per year

Texas Branch

2600 Rental Car Drive, DFW Airport, TX 75261

Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary As a Bilingual Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

  • Train Team Leads to provide top-notch customer service and build a positive team environment.

  • Manage the daily activities of various Customer Service departments.

  • Partner with other Managers and with Team Leads to enhance team performance.

  • Evaluate team procedures and identify areas for improvement.

  • Review performance reports and suggest ways to increase efficiency.

  • Resolve escalated customer issues promptly.

Minimum Requirements

  • Bachelor's degree.

  • Bilingual (English / Spanish) - fluent in both verbal and written forms.

  • 3+ years of customer service management experience.

  • Demonstrated ability to effectively coach and develop a high-performing team.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Best-in-class, clean, modern facilities.

  • First-class fitness center and beautifully maintained walking paths.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is a drug-free workplace. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-RV1

#LI-TX001

(#IN-TXMANC)

Our employees make the difference and we are committed to offering exceptional benefits and perks  Explore to learn more

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