Customer Liaison

Location:

Mirrabooka

Employment Type:

CA - Casual

Closing Date:

30 Nov 2025

About us

Join us at Therapy Focus, where everyday counts, impact lasts, and your unique contributions are celebrated. Therapy Focus is an established not-for-profit community service provider and a respected leader in the disability support sector. We are a values driven organisation with a strong focus on impact and helping others. We want you to grow with us and work alongside our skilled professionals, embrace learning and develop your career whilst supported by an exceptional workplace culture.

Your role

We currently have multiple casual, fixed-term or part-time opportunities available within our Customer Experience department covering a range administrative functions including Customer Liaison, Intake Processing and Scheduling. Ideally working approximately 30 hours per week, for at least a 6-month period with possible extensions available.

These positions can be located at any of our bases across the Perth metro area and also Bunbury.

Duties will include the following, dependant on your experience and skill set:

• Managing incoming applications for services.
• Completing intake calls to understand the service needs customers have applied for.
• Discussing funding, services, service agreements, and terms of service with customers.
• Offering services and adding customers to our waitlist where required.
• Renewing or amending customer agreements in line with changes to their needs or funding.
• Finalising customer services and managing their exit from services when applicable.
• Supporting with front desk/reception coverage to ensure customers are greeted with a warm welcome.
• Plan, organise and schedule appointments between customers and clinicians.
• Utilise customised scheduling software and your superior analytical skills to set up, modify and maintain the scheduling of appointments for clinical teams.
• Work as part of the larger scheduling function to ensure scheduling for the entire business is completed in an efficient and timely manner.
• Provide assistance with caseload planning as required

What makes you the right candidate?

• Previous experience working within the Allied Health sector ideally in customer liaison, intake processing and/or scheduling.
• A solid understanding of the NDIS, including funding and service.
• Strong customer engagement and communication skills, with the ability to have meaningful conversations to understand customer needs.
• The ability to support customers throughout their service journey, ensuring a positive and consistent experience from initial contact through to service delivery.
• A passion for helping and supporting people.
• Be a customer-centric Individual focusing on delivering extraordinary service.
• Excellent written and verbal communication.
• Ability to work autonomously and collaboratively as part of a team.
• Excellent organisational and time management skills with the ability to prioritisation tasks.
• A sense of responsibility and ownership of your role and responsibilities.
• High attention to detail.

What's in it for you?

• Maximise your earnings with salary packaging up to $18,550 for living expenses, meals and entertainment - boosting your take-home pay
• 5 weeks of annual leave, 2 wellness days, plus an additional cultural leave day for permanent employees
• Access to discounted gym and pool facilities across WA for you and your family
• Long service leave after 7 years of tenure
• 6% corporate discount on health insurance
• Comprehensive care through our employee assistant program; supporting your medical, safety, and mental health needs through life's ups and downs
• Discover job satisfaction while making a meaningful impact
• Be part of values-driven team with career progression opportunities

Start your journey with Therapy Focus. Apply today

If it sounds like we're the right fit for you and you're ready to take the next step in your career.

If you have any questions or would like to discuss this opportunity, please contact our Talent Acquisition team on or email