Dental Receptionist

8 hours ago

Mount Hawthorn, Western Australia Dental Excellence Mount Hawthorn Full time $60,000 - $90,000 per year

About Us

With over 20 years industry experience, Dental Excellence prides itself on its holistic, patience-centred services, modern facilities utilising current digital technologies. We are a professional and supportive team who are passionate about what we do but not afraid to have a bit of fun along the way.

About the role

We are seeking an experienced and motivated Front Office Team Lead to play a pivotal role in supporting the smooth running of our dental practice. This permanent position is required 4 days worked Monday to Friday. Reporting to the Practice Manager, key responsibilities of the position includes:

  • Greet patients and provide superior customer service
  • Schedule patient appointments and handle enquiries
  • Coordinate/Manage appointment book and recall system
  • Front office and front reception team coordination
  • Maintain accurate patient records
  • Assist with the coordination of staff schedules and support the Practice Manager with administrative duties as required
  • Processing of patient's fees and handle other financial tasks as required
  • Train within the practice to develop a solid understanding of the practice processes, enabling you to answer patient questions accurately and confidently
  • Contribute to the implementation of office policies and procedures

Essential skills and experience

  • Minimum 3 years of experience in a senior receptionist or assistant manager role, within a dental or medical environment
  • Minimum 2+ years of dental field experience with appointment booking systems is required
  • Strong communication and interpersonal skills, with the ability to interact effectively with patients, staff, and external suppliers.
  • Excellent organisational and time management skills, with a keen eye for detail
  • Proficient in using Microsoft Office suite and exposure to dental software
  • Experience with any dental practice management software is required
  • Ability to work independently and as part of a team, demonstrating initiative and problem-solving skills
  • A positive, customer-focused attitude and strong work ethic

What we offer

  • Competitive remuneration

  • Modern working environment and staff facilities

  • Onsite free parking

  • Reduced fee services for our team and family
  • Supportive, friendly, and professional team
  • Ongoing training and growth
  • Regular team building and social events
  • An employer that genuinely cares and listens

Application Process

If you would like to be considered for this opportunity, please submit your resume and cover letter outlining your experience and motivation to work in our team (please include your availability). Please note:

Australian permanent residency is required for this position.

  • Applicants must be able to provide a National Police Clearance
  • Only shortlisted candidates will be contacted
  • We kindly request no assistance from recruitment agencies

For more information on our practice visit

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