Assistant Venue Manager

About BOUNCE

BOUNCE is more than just a workplace—it's a movement. With 6.5 million customers, 1,700+ team members & 25 venues across Australia & New Zealand, we're leading the way in action-adventure entertainment, creating epic experiences that inspire movement, self-expression & human connection.

Our adrenaline playgrounds bring people together through trampolines, adventure challenges & freestyle fun, welcoming everyone from pre-schoolers to elite athletes. But the real magic? Our team.

At BOUNCE, our people bring the experience to life. With world-class customer satisfaction (NPS) & a reputation for unforgettable moments, we're expanding our impact & creating career-defining opportunities for those who thrive in a fast-paced, high-performance culture.

We believe in progression, connection & impact—whether it's inspiring customers to learn new skills, creating spaces for self-expression, or fostering a workplace where our team can grow, develop & make a difference. Our values—Unity, Accountability, Passion & Keeping it Fresh—guide everything we do, from how we run our business to how we show up for each other.

If you're looking for a place where culture fuels performance, progression is real & every day is packed with purpose, BOUNCE is where you belong.

Why You'll Love This Role

As Assistant Venue Manager at BOUNCE, you'll work alongside the Venue Manager, supporting venue operations, team leadership & customer experience. You'll be hands-on, coaching, motivating & developing a energetic team while ensuring the venue runs smoothly, safely & successfully.

How you'll make an impact:

• Support the Venue Manager in leading & motivating a dynamic team, fostering a culture of teamwork, progression & accountability.
• Deliver an unforgettable customer experience by ensuring seamless venue operations, responding to feedback & coaching your team.
• Oversee safety & compliance—managing procedures, implementing risk management strategies & ensuring all standards are met.
• Drive business success by supporting key KPIs—including sales, customer experience, safety, labour & COGS.
• Develop & mentor your team, ensuring they have the skills, confidence & support to succeed.
• Ensure smooth venue operations—managing presentation, cleanliness & efficiency so every customer has an epic experience.
• Step up as acting Venue Manager when required, taking the lead to keep the venue running at world-class standards.

What You Bring to the Team

• Leadership experience in a fast-paced, customer-driven environment (hospitality, retail, fitness, recreation, or similar).
• A strong sense of ownership—you're proactive, solutions-focused & lead by example.
• A passion for coaching & developing young teams, with experience leading, mentoring & motivating 16–24-year-olds.
• Customer-first thinking—you thrive on creating magic moments & ensuring every guest has an amazing experience.
• Strong commercial awareness—you understand sales, labour, cost control & operational efficiency.
• Resilience & adaptability—you stay calm under pressure, embrace challenges & bring positivity every day.
• A hands-on attitude—you're ready to jump in, roll up your sleeves & make things happen. A strong sense of ownership—you lead from the front, take accountability & make things happen.

Why You'll Love Being Part of BOUNCE

At BOUNCE, customer experience is at the heart of everything we do. We thrive on a team-first culture where engagement, progression & fun go hand in hand. Whether you're mentoring a team, developing your leadership skills, or shaping the future of BOUNCE, you'll be surrounded by passionate, like-minded people who are all about making an impact.

Here's What's in It for You:

• Career Progression & Growth – Be supported by leadership development & personal growth programs.
• Bonus Structure – Earn performance-based incentives on top of your salary.
• Free BOUNCE Passes – Jump, leap & fly whenever you like, plus get your friends & family involved with regular free passes
• BOUNCE Team Academy – Learn new tricks & skills from the pros.
• A Culture That Celebrates YOU – Quarterly engagement surveys, town halls & recognition awards ensure your voice is heard & your efforts are celebrated.
• Extra Recharge Time – Enjoy 8 additional 'BOUNCE Days Off' (BDOs) & paid birthday leave.
• Work-Life Balance – Work only one weekend day per week & two public holidays a year.
• Paid Parental Leave – Supporting you during life's biggest milestones.
• Recruitment Referral Incentives – Bring awesome talent into the team & get rewarded.
• Café Discounts – 50% off for salaried team members—because your morning coffee should be stress-free.
• Mental Health & Wellbeing Support – Access Telus Health (EAP), including Nurse on Call, mental health resources & professional support.

Take the Leap

This is more than just a job—it's an opportunity to run a high-impact venue, lead a performance-driven team & be part of a business that thrives on progression & connection.

Ready to lead? Apply now

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Job Type: Full-time

Pay: $73,000.00 – $80,000.00 per year

Work Location: In person