Advisor Probity

Advisor, Probity

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• Multiple Vacancies Temporary Full-Time
• Located in Parramatta offering a flexible hybrid work arrangement with mandatory office presence for business requirements
• Clerk Grade 5/6 $99,938 to $110,271 plus superannuation & leave loading

About the role

• Deliver high-quality support for pre-employment and ongoing screening checks to ensure compliance with policies and legislation.
• Use systems and data to monitor, analyse and report on probity and screening activities with accuracy and efficiency.
• Collaborate with stakeholders and colleagues to enhance service delivery and continuously improve processes.

The Advisor role provides exceptional customer service and expert support through strong relationships and teamwork, ensuring consistent, high-quality service. Leveraging specialist knowledge and experience, the Advisor promptly and professionally resolves customer enquiries while ensuring compliance with legislation and DoE policies in delivering pre-employment and ongoing screening services.

For further information please click here to view the role description.

About you

• Provide high-quality, specialised support in a contact centre-like environment, ensuring exceptional service delivery and a continually improving customer experience.
• Give prompt and accurate feedback to your supervisor on sensitive or emerging issues that may impact customer service or business outcomes.
• Build strong customer relationships and work collaboratively across teams within Human Resources to enhance service efficiency.
• Stay informed on emerging trends and legislative reforms
• Handle confidential information with integrity and discretion.
• Maintain up-to-date technical expertise and support efficient systems, processes, and policy implementation
• Analyse systems and data to produce insightful report that support informed decision-making
• Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• A valid, paid Working With Children Check (WWCC) clearance
• Tertiary qualifications or relevant experience in Human Resource Management, or a relevant discipline
• Effective execution of the day-to-day activities of the HR function, following directions and consulting with the supervisor where required
• Demonstrated understanding of and commitment to the value of public education.

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive, salary sacrificing, employer's contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.

Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department's values and priorities.

Please refer to the Applicant's Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking 'Apply Now'.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa. 

Closing date Sunday 30 November at 11:59pm.

For role enquiries please contact Jeff Corrigan at

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team ) or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.