Dispatcher/CSR

Do you enjoy helping and making connections with people?

Do you like coordinating and fussing over the details?

Are you a quick thinker and like a fast-paced environment?

Do you like finding problems and solving them?

Are you hard-working and want this to be appreciated?

Are you driven to get things done to the best of your ability?

About Fix-It Right Plumbing

As Melbourne's top performing team of Plumbing Professionals, we believe everyone should be given the opportunity to reach their full potential. 

Currently ranked #1 for Melbourne Maintenance Plumbers, we're successfully raising the standard within the plumbing industry. With over 3,000 5 Star Google Reviews, we have built trust with our customers through finding and fixing all of their plumbing problems.

Our Key attributes of a service professional: Honest, Capable, Connected, Respectful, Proactive.

Learning- We invest in our people through our FIVESTARPRO training program. 

Support- You will have access to highly skilled team leaders who care about you and want you to do well.

Culture- Our team support each-other, will encourage you to try new things, and are there to celebrate your wins and progress. You also get to contribute by helping and elevate others.

This is for you if….

• You get fired up by a eventful schedule, things moving all the time
• You enjoy helping and supporting others within a team environment
• You really like organising and coordinating
• You think outside the box and work well under pressure and meeting targets
• You are flexible and love learning new things

In this role you will be:

• Answering incoming enquiries from our customers in a friendly and helpful way
• Using our computer system to capture caller information, take booking information and schedule in jobs for our plumbers
• Monitoring and dispatching work to our plumbing team
• Working with our plumbers & supporting them with admin tasks including taking payments, sending invoices and communicating reports where needed.
• General office tasks including ordering office equipment/supplies, emailing/printing, maintaining spreadsheets etc
• General admin support of our leadership team
• Tech savvy and able to multi task

Perks of our Fix-It Right Plumbing Family

• Successful and expanding small business that is committed to raising the industry standard
• Supportive team culture where we celebrate progress and appreciate your efforts
• A positive, team focused group.
• Opportunity for personal growth, additional training and greater responsibilities
• This is a Full Time Role, with extra $ for weekend cover options
• Great salary and remuneration package with opportunity for extra rewards

Skills you will need:

• Be friendly and helpful, love to go above to help others
• Ability to be flexible, organised and multi-task
• Have a positive 'can do' attitude
• Great computer skills
• Excellent organisational skills
• Be Solution Focused
• Able to work both in a team and independently
• Be trustworthy and reliable

If being a part of a supportive team, and having flexibility in your work sounds good, we would like to hear from you 

Get excited and attach your cover letter and resume.

Good luck

Fix-It Right Plumbing