Travel Partnerships Manager

Purpose
We are searching for an experienced Travel Partnerships Manager to join our dynamic team, reporting to the Head of Travel. This role is ideal for someone who is metrics-driven and goals-oriented, ready to excel in a fast-paced environment. You will work alongside cross-functional teams to design, build, and launch products that embody our company's vision and strategy.

The Travel Partnerships Manager oversees the travel products life cycle and product to market plans, from planning to execution, prioritising travel suppliers, product and customer requirements, crafting the product vision, and working closely with merchandising, sales, marketing, and support to achieve revenue and customer satisfaction goals. This is an onsite role based in South Bank, QLD. Standard M-F 8:00-5:00pm/8:30-5:30pm, with occasional extended hours due to the global nature of the role.

Primary Accountabilities & Objectives

• Work collaboratively with the Head of Travel to execute the travel products strategy
• Analyse customer needs, market trends, and competitive landscape to develop a distinctive product
• Track key metrics related to business objectives, including revenue, customer acquisition and retention, and customer satisfaction
• Identify improvement opportunities, recommending product enhancements
• Partner with Marketing, Sales, Operations, and Product teams to devise a go-to-market plan and pinpoint effective channels to reach target customers

Experience

• Minimum of 2 years in a product management role
• A Bachelor's degree or equivalent experience
• Strong business acumen to understand market, competition, and financials
• Analytical skills to leverage data for informed product decisions
• Leadership qualities to inspire and motivate the team
• Excellent communication skills for articulating the product vision and strategy across stakeholders
• Ability to create a compelling product vision and guide the team towards achieving product goals
• Assist in creating and maintaining the product roadmap, detailing key milestones and priorities
• Deep customer focus to develop products catering to customer needs
• Strategic thinking to anticipate issues and plan for product success
• Collaboration skills to work effectively with cross-functional teams
• Adaptability to changing market conditions and customer requirements
• Growth mindset to test experiments and gather customer feedback to drive retention

What You'll Enjoy
Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd

Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

Development: Individualised Learning & Development pathway options

Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health: Support and Employee Assistance Program for staff and family

Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)

 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

W e value you
Flight Centre is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Irreverence. Ownership. Egalitarianism.
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.