Reservations Manager

3 days ago

Brisbane, Queensland, Australia voco Brisbane City Centre Full time $80,000 - $120,000 per year

About the Role

As our Reservations Manager, you'll be at the heart of hotel operation, managing a centralised team and ensuring the smooth and efficient handling of all reservations. You'll work closely with our Commercial and Revenue teams to optimise occupancy and rates, drive call conversions, and ensure an exceptional level of service for every guest.

This is an exciting opportunity to shape the guest journey from the first interaction while contributing directly to the commercial success of both properties.

Your Key Responsibilities

  • Lead and manage daily operations of the Reservations Department for both hotels.
  • Maximise room occupancy and average daily rate in collaboration with the Revenue team.
  • Ensure accurate and timely processing of all individual and group reservations using systems including PM Pro and Concerto.
  • Drive guest satisfaction by delivering outstanding service, resolving issues promptly, and maintaining high standards of communication and professionalism.
  • Coach, mentor, and develop a high-performing reservations team; manage rosters, leave, and performance.
  • Ensure compliance with IHG brand standards, operational SOPs, and safety and emergency procedures.
  • Collaborate with hotel management, front office, and sales teams to streamline processes and enhance guest experiences.
  • Monitor and analyse performance metrics to improve conversion rates and support strategic business planning.

What We're Looking For

We're searching for a passionate hospitality professional with:

  • Proven experience in a reservations leadership role within a hotel or similar environment.
  • Strong knowledge of reservation systems (PM Pro, Concerto preferred) and a commercial mindset.
  • Excellent communication, problem-solving and organisational skills.
  • A guest-first attitude and an ability to build rapport and trust quickly.
  • Strong leadership and team development capabilities.
  • Knowledge of IHG systems and Loyalty Programs is highly desirable.

Why Join Us?

  • Work across two unique IHG properties in Brisbane's vibrant city centre.
  • Be part of a progressive hotel group under Pro-invest Group and IHG Hotels & Resorts.
  • Opportunities for career growth across an expanding hotel portfolio.
  • Access to world-class training, IHG employee benefits and a supportive, inclusive culture.
  • Dynamic, forward-thinking team that values your ideas and contributions.

About voco & Hotel Indigo Brisbane City Centre

At voco, we bring a relaxed lifestyle vibe to upscale hotel stays, blending individual character with reliability. Hotel Indigo brings Brisbane's stories to life—rich in colour, culture, and creativity. Together, our properties offer unforgettable guest experiences that reflect the spirit of the city.

Ready to Make a Difference?

Apply now to become a key part of our team and shape the guest journey from the very first step. Join us at Pro-invest Hotels—where your future in hospitality begins.

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