Customer Migration Lead

2 weeks ago

Melbourne, Victoria, Australia EnergyAustralia Full time

About Us

Globally, energy markets are in transition to a net zero future and the entities within these markets are transforming their underlying business models to ensure that they stay relevant, sustainable and profitable. As one of Australia's largest energy providers, we are proud of our purpose to lead and accelerate the clean energy transformation for all. Our ability to deliver on this Purpose will be dependent on our people.

About the Role (24 Month FTC)

As the Customer Migration Lead, you'll play a critical role in transitioning customer records from legacy systems to our strategic platform. You'll assess, categorise, and sequence migrations to ensure compliance with regulatory requirements while minimising disruption for customers and the retail business.

You'll also lead the development of clear, compliant communications throughout the entire migration journey—keeping EnergyAustralia customers informed and confident about their future state.

Customer Migration Framework & Strategy

  • Define the end-to-end customer record migration strategy aligned to customer experience, business objectives, technical and commercial commitments.
  • Create and maintain prioritisation and sequencing model.

Migration Cohort Sequencing, Risk & Exceptions Management

  • Produce customer migration plans.
  • Production of options analysis and trade off papers
  • Identify high-risk customers and design appropriate migration mitigation plans

Stakeholder Management & Governance

  • Govern the transition of Customer records to future state solutions, ensuring regulatory & compliance obligations are met.
  • Produce and present executive summaries, migration heat maps, and escalation material for leadership and major stakeholders.

Continuous improvement

  • Support retrospectives, taking ownership of relevant lessons learned and evolving the sequencing model to streamline and accelerate future migrations.

Customer Communications

  • Ensure timely and effective Customer communications in alignment with Energy Australia's compliance obligations.

How can you support the Clean Energy Transition

  • 8+ years' experience in data & customer platform migration roles
  • Background in the retail energy sector and large enterprise environments, with understanding of market share drivers and compliance.
  • Extensive analytical and planning skills with high level of attention to detail.
  • Excellent communication, facilitation, and stakeholder management skills.
  • Customer-first mindset with a focus on adoption, risk management, satisfaction, and long-term value realisation.
  • Sound understanding of the Australian Energy Market Operator (AEMO) and its role in the National Electricity and Gas Markets

If you share our passion for a clean energy future for all and want to join us #Doing. Not just dreaming, then

Why Us?

We're committed to providing an inclusive culture so our people can bring their whole selves to work and have a sense of belonging. From our PRISM network that creates a positive culture for LGBTI employees to our Reconciliation Action Plan that has commitments to strengthen relationships with Aboriginal and Torres Strait Islander people and organisations, it's a workplace where everyone's welcome. We offer;

  • Employee discount on your electricity and gas, discounts on major brands and products
  • Excellent company culture, down-to-earth and friendly organisation - be authentic, bring your whole self to work
  • 2 paid recharge days
  • State-of-the-art Melbourne office, stunning views only 3-4 minute walk from Southern Cross station
  • Onsite Tech Bar

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