Medical Receptionist

Eaglehawk Dental is a friendly, compassionate workplace where we genuinely care about all our staff and patients alike. We focus on making everyone feel welcome, at all times.

We are looking someone with administrative experience to join us as a full-time receptionist.

Ideal Candidate

Be naturally professional, friendly and approachable so you are able to build rapport with patients effortlessly and calm patients' anxiety when needed.

You should be organized, focused and able to multi-task with a low error rate.

Have experience in an administrative or reception role, be comfortable using computers and answering phone calls. Preferably with some customer service experience in a professional field.

Working Hours:

Must be able to commit to some evening shifts (8pm finish) and some Saturdays.

Minimum 30hrs a week; up to 38hrs available.

Actual shifts are rostered weekly depending on clinicians' appointment schedules.

Job Scope:

Make patients feel at ease and comfortable in our clinic.

Greet and check-in patients, process payments, rebookings and manage the appointment book.

Answer phone calls and attend to any customer enquiries.

Actively follow-up patients for their recalls and work through call lists to ensure seamless continuity of care for all patients.

Monitor and action incoming emails and any other admin tasks required.

Any other ad hoc duties as required for the day-to-day running of the clinic such as cleaning and assisting other staff with their duties when required.

Benefits:

• Friendly and caring work environment
• One-on-one mentoring when training
• Employee discounts
• Christmas bonus
• Performance bonus

Job Types: Full-time, Permanent

Pay: $25.00 – $32.00 per hour

Benefits:

• Employee discount
• Employee mentoring program

Work Authorisation:

• Australia (Required)

Work Location: In person