Afterhours Community Connect Counsellor

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you.

• Build a rewarding career with an organisation that truly puts people first
• SCHADS level 5B ($51.28-$53.31ph) + Super + Salary packaging benefits
• Part time (20hrs pw) opportunity based in Campbelltown NSW/Upper Mount Gravatt QLD

About the program

The Wellways-led Carer Gateway program delivers essential support to individuals caring for family, friends, and kin in Queensland, South West Sydney, and the Nepean Blue Mountains. Driven by lived experience, Wellways recognises the impact of caring on personal lives and empowers family carers to achieve their goals, maintain relationships, and balance responsibilities.

About the opportunity

The Afterhours Community Connect Counsellor position works as part of a multidisciplinary team supporting carers who contact the Carer Gateway Service after hours who may be experiencing sudden and significant changes in their caring role. The purpose of this position is to support carers via phone experiencing emotional distress between the hours of 8pm-8am Monday – Friday, 24 hours Saturday, Sunday and Public Holidays on a rotating roster. The Counsellors receive inbound and outbound calls to support family carers with therapeutic support, coping strategies, activation of care and/or safety plans. The service is not a crisis line, and the position is expected to assist with a warm referral/transfer to a crisis support service.

To be successful in this role, you will need:

• Accreditation within an Australian professional association; Australian Counselling Association, Psychotherapy and Counselling Federation of Australia or Australian Association of Social Workers - accredited ordinary member.
• Experience with clinical therapies including but not limited to Rogerian and Cognitive Behavioural Therapy
• Experience in a similar role, preferably in a large and/or complex organisations
• Professional indemnity insurance as part of your professional bodies accreditation
• Right to work within Australia
• Current valid Driver's Licence and the ability to undertake some travel
• NDIS Worker Orientation Module Certificate (free online course)
• Satisfactory National Police Records Check
• NDIS Worker Screening Check
• Working with Children's Check (Employee/Paid)

What we offer

• Purpose-Driven Culture: Immerse yourself in a culture where passion meets purpose. Here, you can thrive while making a genuine difference. We hold respect for every individual close to our hearts, and we cherish the unique contributions that each person brings to the table.
• Equitable and Inclusive Work Environment: We take pride in fostering a workplace that's not just diverse, but also equitable and socially inclusive. We value the rich tapestry of backgrounds, experiences, and perspectives that our team members bring, and we actively promote an atmosphere of inclusion and belonging.
• Salary Packaging: Enhance your financial well-being with our salary packaging option, which lets you allocate up to $15,899 of your salary for specific expenses before taxes kick in. This means more financial flexibility for you to allocate funds toward things like rent, mortgage payments, or car leasing.
•  Meal and Entertainment Allowance: Indulge in the joys of life with our meal and entertainment allowance, available through salary packaging. You can enjoy up to $2,650 per annum to savor delightful meals and experiences with your loved ones, all while saving on taxes.
•  Employee Assistance Program: We understand that life comes with its challenges, and your well-being is important to us. As part of our commitment to your holistic health, you and your family have access to our Employee Assistance Program. It's a supportive resource designed to help you navigate life's ups and downs with confidence and resilience.

Join us, and not only will you find a fulfilling career, but you'll also discover a host of benefits that enrich your personal and professional life. We're not just offering a job; we're inviting you to be a part of an inclusive, supportive, and purpose-driven community where your well-being and success matter most. Your journey towards a better future starts here.

Why us?

Wellways are a team of approximately 2000 staff and 150 volunteers across 93 sites providing a range of programs, services and supports to people right across Queensland, New South Wales, Australian Capital Territory, Victoria and Tasmania. We remain committed to our mission, of creating inclusive communities where everyone can imagine and achieve their hopes and potential; and we are always on the look-out for like-minded people who would like to be a part of this.

For a confidential discussion about the role, please contact Alana Sully at

Please click here to download a copy of the position description to see further details relating to this role.

*Note - the recruitment process will commence prior to the Ad closing.*

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.

If you'd like to know more about our reconciliation commitment, click here  Reconciliation | Wellways

Job Description SummaryThe Afterhours Community Connect Counsellor position works as part of a multidisciplinary team supporting carers who contact the Carer Gateway Service after hours who may be experiencing sudden and significant changes in their caring role. The purpose of this position is to support carers via phone experiencing emotional distress between the hours of 8pm-8am Monday – Friday, 24 hours Saturday, Sunday and Public Holidays on a rotating roster. The Counsellors receive inbound and outbound calls to support family carers with therapeutic support, coping strategies, activation of care and/or safety plans. The service is not a crisis line, and the position is expected to assist with a warm referral/transfer to a crisis support service.Culture

We're passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

How to Apply

This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites.

Please select "Apply" below to complete your application.

Applications Close07/09/2025

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