Outpatient Specialist Clinic Receptionist

Job description

Agency Department of Health Work unit Outpatient and Specialist Clinics

Job title Outpatient Specialist Clinic Receptionist Designation Administrative Officer 3

Job type Full time Duration Fixed for 6 months

Salary $66,773 - $71,746 Location Alice Springs

Position number 24572 RTF Closing 23/11/2025

Contact officer Carlee Brearton on or

About the agency

Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR

TERTIARY QUALIFICATIONS

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or

job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go

to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go

to the OCPE website.

Primary objective

Effectively contribute to the provision of Outpatient and Specialist Clinic reception services with a strong focus on high-level

patient care, meeting the needs of the population of Central Australia.

Key duties and responsibilities

1. Provide a high level of professional, friendly and supportive patient service.

1. Understand and adhere to active patient verification, registration and financial standards on each patient presentation.
2. Register and update demographical patient information and assign correct patient classification on each presentation.
3. Identify patients not eligible for treatment under Medicare and process accordingly.
4. Provide accurate information to clients on appointments and services and ensure client referrals are current.
5. Follow defined service quality standards, work health and safety policies and procedures relating to the work, being undertaken

in order to ensure high quality, safe services, and workplaces.

Selection criteria

Essential

1. Demonstrated experience following patient identification processes, registration, and financial classification standards with a

high level of accuracy.

1. Demonstrated organisational, administrative, and problem-solving skills.
2. Demonstrated experience effectively managing time with an ability to prioritise tasks and meet deadlines within a high

performing team environment.

4. Strong interpersonal skills, a commitment to high personal work standards and a high level of motivation to achieve desired

outcomes.

5. Demonstrated experience delivering a high level of professional and courteous client focused services to internal and external

clients and stakeholders.

6. Demonstrated experience exercising discretion, initiative and decision making at the delegated level of responsibility, within an

environment requiring management of multiple priorities and competing demands.

7. Demonstrated experience performing calmly and effectively in an environment subject to pressure and change.

8. Demonstrated ability to accept constructive feedback and respond accordingly, with a proven ability to adapt to the demands

of a busy service environment.

9. Demonstrated experience in appropriately handling confidential and sensitive information in a discreet and professional

manner.

Further information

Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance notice

and criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history.

For immunisation requirements - Category A (direct contact with blood or body substances) or Category B (indirect contact with

blood or body substances), check with contact person for requirements.