Sales & Service Lead: Pottery Barn

1 week ago

Melbourne, Victoria, Australia Williams-Sonoma Full time $50,000 - $80,000 per year

Williams-Sonoma & The Opportunity

Williams Sonoma is a multi-channel specialty retailer of high-quality products for the home. Our family of brands in Australia includes the well-known retailer's west elm, Pottery Barn, Pottery Barn Kids & Williams-Sonoma.

Our Pottery Barn store in Chadstone is looking for a Sales & Service Lead (also known as a Sales & Service Key Holder) to create a unique shopping experience by providing exceptional customer service in a fast-paced, specialty retail environment. This is a 6 month part-time position offering 40 hours per fortnight with a fixed two-week rotating roster, including alternate weekends.

Why You Will Love Working With Us

We are all about creating a workplace where you feel supported, inspired, and excited to come to work. Here's just a taste of what you will enjoy as part of our team:

  • Generous employee discounts so you can enjoy our amazing products
  • Paid parental leave to support you through life's most important milestones
  • Access to a confidential Employee Assistance Program for personal and professional support
  • Career growth opportunities with real investment in your development
  • A supportive, collaborative team culture where your success is celebrated
  • The chance to be part of a fast-growing global business with an entrepreneurial spirit

What You Will Be Doing:

  • Deliver exceptional customer service and drive sales through product knowledge and support of in-store design services.
  • Complete operational tasks including opening and closing duties, register functions, and compliance with company policies.
  • Maintain visual merchandising standards and ensure the store is clean, well-presented, and fully stocked.
  • Assist with inventory management including receiving, replenishment, stockroom organisation, and WHS practices.
  • Participate in training and development while supporting a collaborative, high-performing team environment.

What You Will Bring to the Role:

  • 1-2 years customer service experience (specialty retail preferred but not required).
  • Strong sales skills with the confidence to meet and exceed performance targets.
  • A proactive, solution-focused attitude with the ability to multitask in a fast-paced environment.
  • High attention to detail 

 Physical Requirements:

  • Ability to be mobile in the store and back-of-house areas, including standing for long periods
  • Ability to climb ladders and use other equipment in line with safety standards
  • Ability to lift and mobilise medium to large items, up to 30kg, while utilising appropriate equipment and safety techniques

Ready to join the Team?

Step into a role where you can deliver excellent customer service, drive sales success, and grow your career. Apply today

Only candidates with work rights in Australia will be considered.

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