Casework Support Worker

Company description:

Department of Communities and Justice

Job description:

Casework Support Worker

Location: Goulburn Full-time, Temporary opportunities until June 2026

Grade 3/4 - $84,659 - $92,701 p.a. + superannuation and annual leave loadingFlexible work practices including work from home, flexible working hours, 35-hour week and flex leave

Your role

As a Casework Support Worker, you will help caseworkers in their day-to-day work supporting children, young people, families and communities in varied and challenging circumstances.

• Assist caseworkers prepare documentation and help with case planning for children and young people.
• Source and share information about families and make relevant referrals and appointments.
• Maintain timely client and casework records, including client information system records.
• Supervise "low risk" family contact visits and prepare summary reports which accurately record observations

What we're looking for

• Someone who has some community work experience in working with vulnerable and diverse groups.
• Strong record keeping experience or the willingness to learn.
• Someone who supports the work of caseworkers and understands the complex and challenging situations for some disadvantaged families.
• A valid driver's licence as occasional travel will be required.

Appointments are subject to reference checks and the following pre-employment checks:

• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
• Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

Download the role description

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career.

• Flexible, autonomous work environment.

• Competitive pay and conditions.

• Training and development opportunities to build and maintain capabilities.

• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

1. As a Casework Support Worker, you will be operating in an environment of competing demands and tight timeframes. Can you please tell us about a time when you have had to do this?
2. Please tell us about a time when you have worked as part of team to complete a complex task and/or meet strict deadlines. What did you do and what was the outcome?

Applications close - 11:59pm, Wednesday, 3 December 2025.

Got a question?

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Michael Law on

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Peter Luong on

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

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The careers site currently promotes this service on the 'Discover roles with DCJ in regional NSW' page.