Service Reliability Engineer

6 days ago

Australia MAMBU AUSTRALIA PTY LTD Full time US$120,000 - US$200,000 per year

Who we are

Join the fintech revolution with Mambu, the leading SaaS cloud banking platform. We're on a mission to make banking better for a billion people. Explore exciting career opportunities and help shape the future of financial services. Learn more here.

About the team

As an SRE at Mambu, you'll be at the intersection of engineering, operations, and customer success - by promoting reliability practices, data-driven decision making, and continuous learning across the organization

What you'll do

  • Be on the front line of reliability: Investigate and resolve production issues impacting Mambu customers, ensuring minimal disruption and fast recovery.
  • Lead incident management: Collaborate with engineering and support teams to drive major incident resolution, post-mortems, and systemic improvements.
  • Improve observability & detection: Design, maintain, and evolve monitoring, alerting, and logging to catch issues before customers do.
  • Drive automation: Eliminate repetitive tasks through scripting and tooling, enabling faster, safer, and more consistent operations.
  • Shape resilience across Mambu: Partner with product and infrastructure teams to embed reliability, capacity management, and operational excellence into how we build software.
  • Cross-train and share knowledge: Strengthen team expertise across domains, continuously growing technical depth and operational maturity.

What you'll bring

  • Strong communication, problem-solving, and analytical skills, with the ability to balance customer impact and technical priorities.
  • Solid understanding of cloud-native applications, distributed systems, and modern web technologies.
  • Hands-on experience with public cloud services (AWS, GCP, or Azure).
  • SQL knowledge (querying, troubleshooting, and performance tuning).
  • Familiarity with the software delivery lifecycle, CI/CD practices, and DevOps culture.
  • Proficiency in scripting/programming (Bash, Python, Go, or Java) and experience with observability stacks (Prometheus, Grafana, ELK, OpsGenie, Datadog, etc.) is a plus

What you'll get

Join us to shape the future of banking, where your professional growth is equally as valued as your personal well-being.

  • Company equity for all
  • Learning and development opportunities
  • Hybrid/Remote working (location dependant)
  • 30 day working abroad
  • 4 week paid sabbatical after 5 years service
  • Additional benefits based on location

Let's connect

Follow Mambu on LinkedIn for the latest Fintech trends and success stories. Connect with us on Facebook, Instagram, and YouTube to experience our vibrant culture. Explore our mission, values, and the world we're building at Check out our Insights Hub for industry insights, Mambu blogs, webinars, and upcoming events.

As part of the recruitment (or HR onboarding) process, you will be required to obtain authorized criminal background and credit screening results, as well as be queried against a sanctions/anti-money-laundering/counter terrorism financing/politically exposed persons screening service and your employment is conditional upon approval of these results.

At Mambu, we encourage all interested candidates to apply, even if they don't meet every listed qualification, as we value diversity and recognize that experience doesn't always perfectly align with job descriptions. We are committed to providing equal opportunities for applicants with disabilities; if you need assistance during the application process, please contact

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