Hotel Receptionist
2 weeks ago
Hotel Receptionist (GSA) – Casual
- Airport Tourist Village Melbourne – Attwood, VIC
About Us:
Located in Attwood, just minutes from Melbourne Airport, Airport Tourist Village Melbourne (ATVM) offers guests a comfortable and convenient stay, with a focus on warm service and a welcoming environment.
We pride ourselves on creating a team culture that's supportive, professional, and guest-focused. At ATVM, you'll be part of a small, dedicated group that values collaboration and recognises the important role our front office team plays in shaping every guest experience.
About the Role:
As a Hotel Receptionist (Guest Service Agent), you'll be the first point of contact for our guests and a key part of ensuring their stay is smooth and enjoyable. This casual role is varied and hands-on, offering the chance to develop your skills in a dynamic environment.
You'll be responsible for:
- Welcoming and assisting guests with check-in, check-out, and reservations
- Responding to guest enquiries in person, by phone, and via email
- Processing payments and maintaining accurate records
- Providing information about facilities, local attractions, and transport options
- Assisting with general administrative tasks
- Being available for 1–2 on-call overnight shifts when required
About You:
We're looking for someone who thrives in a customer-facing role and brings professionalism and energy to the front desk.
You will bring:
- At least 1 year of experience in a receptionist, front office, or customer service role (hospitality experience highly regarded)
- Friendly, approachable, and always ready to brighten someone's day with outstanding service
- Excellent communication and interpersonal skills
- A professional presentation and a positive, can-do attitude
- Flexibility to work across different shifts, including weekends
- Current working rights in Australia
Role Details:
- Casual position
- Hourly rate: A$32+ per hour
- Location: Attwood, VIC (close to Melbourne Airport)
- Flexible availability required
Why Join Us
At ATVM, you'll enjoy a supportive and friendly team environment, with the opportunity to work in a varied role where no two days are the same. It's a great chance to gain valuable experience in hospitality and be part of a team that genuinely cares about guest satisfaction.
How to Apply:
If this sounds like the right opportunity for you, please submit your resume and a short cover letter outlining your relevant experience.
For any confidential enquiries, please contact:
Vikas Khatri – General Manager
Job Type: Casual
Pay: $32.31 – $45.24 per hour
Expected hours: 8 – 24 per week
