Lead Business Analyst

• Bring your expertise in regulated consumer credit products to analyse and document Zip's products and processes
• Partner with a variety of stakeholders including Engineering and Risk teams
• Work flexibly from our beautiful Sydney office

Start your journey with us
Zip is looking for a highly skilled and experienced Lead Business Analyst to join our team for a 6 months contract. This role is crucial for documenting the processes and specifications of our innovative consumer financial products.

Interesting problems you will get to solve:
The ideal candidate will have deep domain expertise in financial services and a strong understanding of regulated consumer credit products and methodologies. You will be a hands-on, self-starting individual who can thrive in a fast-paced environment and work independently to gather, analyze, and document complex information.

• Document Product Specifications: Conduct in-depth analysis and engage with key stakeholders to gather business needs for new and existing consumer credit products. Prepare and maintain detailed business requirements, functional specifications, and process maps.
• Product Expertise: Provide insights into regulated consumer credit products, including their variety of interest-free and interest-bearing periods, as well as day-to-day payment and collections operations.
• Process Improvement: Proactively analyse business processes and data to identify and implement opportunities for efficiency and improvement within our consumer financial products.
• Line 1 Controls: Provide oversight for the operational integrity of our products, ensuring adherence to internal controls, policies, and regulatory requirements.
• Cross-Functional Collaboration: Partner with a variety of teams, including product, engineering, operations and credit risk, to ensure requirements are accurately translated into deliverables.
• Problem-Solving: Analyse business processes and data to identify opportunities for efficiency and improvement within our consumer financial product offerings.

What You'll Bring To The Team

• 10+ years of proven experience as a Business Analyst, working on successful delivery of significant projects and initiatives within the financial services or FinTech domain, with a strong focus on consumer credit products.
• Deep expertise in payments and consumer lending operations, including underwriting, collections, hardship programs, payment systems, standards, and methodologies.
• Proven ability to work autonomously with minimal guidance, operating as a highly valued self-starter with a strong background in consulting.
• Demonstrated ability to influence a diverse group of stakeholders, including executives, managers, and subject matter experts, with excellent verbal and written communication skills.
• Experience working in an ASX-listed company is highly desirable.
• Proficiency with tools like Jira, Confluence, and Miro for documentation and workflow mapping.
• A mindset that embraces AI and new tools to adapt, learn and grow.
• The ability to manage and mitigate risks effectively, as risk management is integral to how we operate.
• A "hands-on" approach with the ability to work independently to get things done.
• Excellent analytical, problem-solving, and communication skills.
• Deep understanding of the software development lifecycle (SDLC) and practical experience working in an Agile environment.
• An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
• Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game

What You'll Get In Return
As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.

Zip is a place where you'll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You'll also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, free access for you and family members to our EAP service Sonder, discounted private health insurance , and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave per year
• Fee-free Zip products, and discounts with Zip merchant partners (AU)
• Team social events, epic offices, free breakfast daily, and weekly free lunches (Sydney and Melbourne)

Be a part of a team that reflects the diversity of our customers
We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we're committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us
Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We're proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.