Case Manager

CASE MANAGER LEVEL 1 – CTP PERSONAL INJURY CLAIMS | SYDNEY
At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let's care for tomorrow, so we can create a better future together, for everyone.

While you'll be working with individuals facing challenging times, your primary goal is to deliver a positive customer experience, making this role highly rewarding. As a relationship builder, you will assist individuals by engaging with them and relevant stakeholders to maximize their return to health, life, and work. Additionally, you will guide our customers through every stage of the claims process, ensuring they are well-informed and supported throughout.

About The Role

• Build effective working relationships with injured customers, family members, legal providers, and medical professionals to drive successful outcomes.
• Determine liability and managing a portfolio of CTP claims for customers who have sustained injuries following a motor vehicle accident.
• Make key liability decisions and assess claims for reasonable and necessary treatment.
• Assess and manage injury needs, handle correspondence regarding CTP benefits, treatment, rehabilitation, and interpret medical reports.
• Provide timely and effective responses to customer needs and ensure accurate processing of claims.

About You

• Experience in a comparable industry or case management experience is desirable but not essential.
• Strong drive and interest in leveraging your customer-focused experience to grow a career in case management.
• Known for your empathetic style and customer-focused approach, allowing you to 'walk beside our customers.'
• Ability to handle difficult situations professionally while resolving complex issues.
• Ability to work collaboratively in a team environment, providing advice and guidance to other team members.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits And Perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer
• For more details about our benefits, visit the Allianz Careers site.

About Our Culture
We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We're committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.

Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.