Psychology/Medical Receptionist

Adapt Psychological Services in Morisset is seeking an experienced and motivated Allied Health/Medical Receptionist to provide a welcoming and efficient service to our clients, referrers and external stakeholders, and administration support to our two Psychologists.

Flexible hours with minimum of 25 hours per week.

Ability to start immediately an advantage

About the Role

· Welcome clients into the clinic warmly and professionally, and be able to build rapport

· Maintain client confidentiality at all times

· Schedule and manage appointments

· Update and maintain client records and software systems

· Answer phone and email enquiries in a prompt, professional and friendly manner

· Process payments, Medicare Rebates, and invoices

· Experience with Cliniko and Medipass software is an advantage but not essential

· Administration support including efficient data entry, scanning, and filing

· Light cleaning and general daily duties to maintain a clean and tidy Practice environment

· Ability to multitask while working independently and unsupervised

· Complete end of day reconciliations

· Monitor and follow up outstanding accounts

Skills and Experience

Essential Criteria

· Minimum 2 years of Allied Health or Medical reception experience

· Understanding of client confidentiality and handling of files

· Proficient computer skills including Adobe, Microsoft Office Suite (Word, Excel, Outlook), and knowledge of cyber security practices

· An understanding of the Medicare Benefits Scheme

· Experience with Medicare, NDIS, WorkCover, and Third Party Insurance processing

· Strong data entry skills with high accuracy and ability to maintain detailed client records

· Ability to process Medicare, NDIS, and Workcover reports in a timely manner with a high level of attention to detail

· Exceptional verbal and written communication and customer service skills

· Excellent organisation and time management skills

· Reliability and Punctuality

· It is essential that all of our clients and stakeholders feel comfortable and valued when connecting with our Practice

· Australian work rights

The ideal candidate will thrive in a friendly, client-focused environment. As the first point of contact, we are looking for someone who can provide a welcoming and efficient experience, with excellent customer service and attention to detail.