Health Information Services Officer

About the role

An exciting opportunity has become available for an enthusiastic Health Information Services Officer to join our Health Information Services team on a full-time basis. The Health Information Services Officer will require the ability to work flexible hours Monday to Friday (no weekends or nights).

Shift times between 7am-3pm or 8am-4pm.

Reporting to the Health Information Services Manager, the Health Information Services Officer is responsible for the day-to-day functionality of the Health Information Services department.

About us

Established in 2016, Gold Coast Private Hospital is a state-of-the-art, 339-bed facility located in the heart of the Gold Coast Precinct in Southport.

With 22 operating theatres, Gold Coast Private Hospital offers a wide range of specialties including, but not limited to, 24/7 Emergency Care, Medical Services, Orthopaedics, Bariatrics, Neurosurgery, Plastic Surgery, ENT (Ear, Nose, and Throat), General Surgery, Obstetrics, Cardiac Care, and Oncology.

Gold Coast Private Hospital is committed to continual growth, providing exciting opportunities and professional career pathways in healthcare.

As a Health Information Services Officer your responsibilities will include:

• Compiling medical records of discharged patients, ensuring all forms are in the correct order
• Retrieval of medical records from off-site storage and collections from wards
• Sorting and filing of medical records in main file in terminal digit filing order
• Culling of medical records to be moved to our offsite storage facility
• Management of incoming telephone calls
• Sorting and filing of incoming correspondence, reports and results
• Provision of health information to internal and external clients according to Healthscope's Release of Information policy.

Selection Criteria:

• Excellent customer service skills
• Well-developed oral and written communication skills
• Ability to work autonomously and within a team in a fast-paced environment
• Demonstrated experience in Microsoft Office applications (including Word, Excel and Outlook)
• Attention to detail.

Desirable Criteria:

• Experience in a healthcare setting or record keeping environment
• Previous experience in Health Information Services
• Experience with WebPAS Patient Administration System
• Understanding of patient privacy and confidentiality principles
• Knowledge of medical terminology

Why Healthscope?

When you join Healthscope, you become part of our Community of Care. Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families. As the only national private hospital operator and healthcare provider in Australia, our 42 sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for.

· Flexibility to work across one or multiple hospitals across our network

· Discounted health insurance

· Continuous professional development, education & support provided to encourage growth

We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us. We support each other, share learnings, celebrate successes and face challenges together.

Come and be the difference in our patient's lives.

Applications close: 9th December 2025

To Apply: Please click on the 'Apply' button to be taken to our online application form. For any questions, please reach out to

More Information: Our commitment to quality and safety for our patients, staff and visitors is our highest priority. Applicants will be required to provide a current National Police check, WWCC (where applicable) and Evidence of right to work in Australia prior to appointment. Staff in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker.