ICT Supervisor

1 week ago

Mansfield, Australia Alpine Resorts Victoria Full time $60,000 - $90,000 per year
The opportunity:

As the ICT Supervisor, you will be responsible for overseeing the daily operations of our ICT support function, ensuring staff and contractors receive timely and effective technical assistance. You will lead a small team, manage workflows, and ensure systems and services are maintained to support business continuity across our remote and alpine work environments.

Key responsibilities:

  • Supervise the ICT support team, prioritising and coordinating workloads to ensure high service standards.
  • Provide hands-on technical support for hardware, software, network, and systems issues.
  • Collaborate with internal teams and stakeholders to understand ICT needs and ensure smooth delivery of services.
  • Monitor system performance, identify risks, and implement solutions for continual improvement.
  • Support onboarding/offboarding processes and maintain IT asset management practices.
  • Contribute to ICT policy development and adherence to cyber security and compliance standards.
Qualifications, skills and experience:

Essential Criteria:

  • Minimum 3 years' experience in an ICT support role, with at least 1 year of experience in a supervisory or team leadership capacity
  • Demonstrated ability to lead and mentor staff while delivering hands-on technical support
  • Strong knowledge of Windows and Microsoft 365 environments, networking fundamentals, and end-user hardware
  • Excellent communication and organisational skills
Desirable:
  • A qualification (or working towards) in Information and Communication Technology (ICT) or equivalent experience
  • Experience supporting users in remote or hybrid work environments
  • Familiarity with service desk tools and IT asset management systems
The successful candidate will be required to:
  • Have full Australian working rights.
  • Currently hold or be willing to obtain a Victorian Employee Working with Children Check.
  • Satisfactorily pass a Police Check and random drug & alcohol tests.
  • Hold a valid Australian Drivers licence

Salary Range:

Location: Alpine Resorts Victoria has corporate offices at Falls Creek, Mount Hotham, Mount Buller, Mount Baw Baw, Lake Mountain, Lilydale and Mansfield.

How to Apply: Submit your resume and a short cover letter outlining your how your skills and experience meet the key responsibilities and experience required.

Applications close: 26/06/2025

Who will you be working for?
Established on 1 October 2022, Alpine Resorts Victoria brings a sector-wide focus and strategic leadership to the management of Victoria's six alpine resorts: Falls Creek, Lake Mountain, Mt Baw Baw, Mt Buller, Mt Hotham and Mt Stirling. Each resort provides a unique experience of Victoria's beautiful and remote alpine landscapes. Together they play an important role in supporting regional communities by attracting over one million visitors a year and sustaining ten thousand jobs.

For more information, visit our website:

Alpine Resorts Victoria is an equal opportunity employer and supports diversity and inclusion in the workplace.