Virtual Receptionist

Allied Business Support Australia (ABSA) is a Virtual Support Agency offering offsite Reception and Administration support to clients all over Australia. We support industries such as trades, allied health, legal, financial, beauty, e-commerce, equipment hire, fitness, hospitality, insurance and IT as an example.

This is a pivotal role for our company and our clients. It is a high pressure role given you will be supporting 20 + Clients, taking calls, making bookings, outbound calls and administration tasks that our clients require to keep their business running smoothly.

We are now recruiting for a work from home Receptionist with a strong background telephone customer support. You will be joining our reception team with a wide variety of clients.

We have two positions available, both are Part Time, Monday to Friday

• Position 1: 8am - 1pm AEST
• Position 2: 12pm - 5pm AEST

MAIN DUTIES/RESPONSIBILITIES:

• Taking inbound and outbound calls and call transfers for 20+ clients
• Handling queries via phone, email and general correspondence
• Handling bookings and reschedules via phone, email and general correspondence
• Performing ad-hoc administration duties
• Email Management
• Using 10+ different online booking systems and softwares
• Being first point of contact for our clients and their own clients
• Liaising directly with our clients to assist in any administration + reception support that may require
• Completing daily handovers
• Supporting clients and team with Administration as required

SKILLS & EXPERIENCE

• Experience in telephone customer suport is a must
• Desirable but not essential would be to have knowledge of NDIS and industry standards.
• Organisational Skills
• Attention to detail
• Exceptional multitasker
• Excellent verbal and written communication skills
• Able to meet deadlines
• Able to follow procedures and direction

TECHNICAL SKILLS

• Experience with many systems and workflows
• Intermediate to advance Microsoft Office Skills (Word, Excel, Powerpoint and outlook)
• Knowledge and understanding of Google Suite and all associated products
• Intermediate IT skills, able to troubleshoot basic technical issues that may arise
• Ability to use many software products at the one time

JOB REQUIREMENTS

• Own Laptop or portable PC with the ability to replace and upgrade as needed
• Microsoft products installed
• Fast speed Internet - (we will require you to do an internet speed test)
• Backup / portable internet - for when home internet is down OR the ability to relocate to ensure shift is completed
• Headset
• 2nd Monitor
• Quiet home office with no background noise - this role is not suitable for anyone with small children or noisy pets at home

PERFORMANCE GOALS

• Complete administration tasks on time
• Support clients, suppliers and other team members professionally at all times
• All calls are answered within set KPI times
• All time is logged in time tracking software and 90% of rostered time is tracked
• A real team player
• Able to complete a thorough handover to the next shift team
• Ability to work across many online booking systems
• Able to follow direction from Team leader and Head of Operations
• Keeping a calm and harmonious team environment

HOW TO APPLY

If you think this is you, please answer the qualifying questions and submit your cover letter and resume.

Job Type: Part-time

Pay: $25.00 – $28.00 per hour

Benefits:

• Work from home

Application Question(s):

• Where in Australia are you located?
• Are you tech savvy and be able to troubleshoot any technical problems on your own, you must be able to set up our operating systems once we share them with you.
• Do you have a quiet home office with laptop, 2 screens, a headset and fast and reliable internet with a back up option for incase internet is lost.
• Out of the positions available please state which one you are applying for or select option 3 for either.

Option 1: 8am - 1pm Monday to Friday AEST

Option 2: 12pm - 5pm Monday to Friday AEST

Option 3: Either of the above

• Please let us know if you have used any of the listed practice management systems mentioned and in what capacity (Splose, Cliniko, Halaxy, Zanda, ServiceM8, Simpro, Fergus).

Language:

• English (Required)

Work Authorisation:

• Australia (Required)

Work Location: Remote