assistant store manager

15 hours ago

Highpoint Shopping Centre VIC, Australia Neverland Store Full time $60,000 - $90,000 per year

Highpoint, VICRetailFull time

Neverland Store is an Australian streetwear retailer that aims to be a go-to destination for product, trend and culture for the youth of tomorrow. Our customer is king, and we aim to always ensure they feel that way through our service, presentation, and experience. We see them like family and have spent the better part of 13 years building the foundation of our brand with this community, which has seen us grow to 30 stores and counting. Streetwear Starts Here and we're home to some of the best brands in street offering the latest from Kiss Chacey, Nena & Pasadena (NXP), Thrills Co, WNDRR & more

Are you looking for a role that's more than "just a job"? When you work for Neverland, you are more than just an employee - you are a part of our brand

We are looking for ASSISTANT STORE MANAGER to join our team at Highpoint.

As an Assistant Store Manager at Neverland, you will play a key role in supporting the Store Manager to drive store performance, deliver an exceptional customer experience, and lead the team to success.

Key Responsibilities:

  • Support the Store Manager in overseeing daily store operations, including opening and closing procedures, to ensure efficiency and compliance.

  • Uphold and assist in the implementation of company policies, procedures, and health and safety standards.

  • Lead by example in delivering the Neverland customer experience, and assist in training, coaching, and motivating the store team.

  • Drive sales and achieve store targets through exceptional customer service, effective delegation, and efficient task management.

  • Support in the execution of visual merchandising, brand directives, and promotional activities to a high standard.

  • Assist with weekly reporting requirements and maintain clear communication with the Store Manager and Area Manager.

  • Step up to oversee store operations in the absence of the Store Manager, taking accountability for store presentation, service, and performance.

About You:

  • Passionate about streetwear, fashion, and delivering exceptional customer service.

  • Strong interpersonal and communication skills with a desire to grow into a future leadership role.

  • Previous retail experience, ideally with exposure to leadership or supervisory responsibilities.

  • Results-driven with a focus on achieving sales targets and enhancing the customer experience.

  • Visual merchandising experience is advantageous, with an eye for presentation and detail.

Why Join the Neverland Crew?

  • Opportunity to build your retail leadership career in a fun, dynamic, and supportive environment.

  • Ongoing development, coaching, and pathways for career progression.

  • Staff discounts across all CSD Heritage Brands.

  • Generous incentive program rewarding both individual and team success.

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