IT Support Officer

Date: 4 Sept 2025

Location: Shepparton, VIC, AU, 3630

Company: Goulburn Valley Health

Reference Number: 1637

Employment Type: Permanent, Full Time

Hours per Fortnight: 80

Classification: Grade 3 Years HS3 - HS25)

Location: HRHA - Office

For a confidential conversation please contact: Lachlan Birrell

About GV Health:

At Goulburn Valley Health we pride ourselves on delivering person-centred care. We aim to enhance patient experience through improved service access, developing partnerships, meeting growth in demand, implementing innovative service models and ensuring workforce flexibility.

Our Region

Great things happen here

About the role

The IT Support Officer role, based at North East Health Wangaratta, within the Hume region focuses on enhancing digital maturity across health services to improve patient care, aligning with Victoria's Digital Health Roadmap The role is crucial in supporting the deployment, maintenance, and configuration of core information systems and communication infrastructure for HRHA (Hume Rural Health Alliance) member health services. Primarily, the IT Support Officer provides on-site IT support four days a week and remote support one day a week, responding to service requests, troubleshooting technical issues, and escalating problems to relevant teams as needed. The role also involves liaising with external vendors and participating in projects to enhance IT service delivery.

Key responsibilities include:

• Managing and troubleshooting IT systems, supporting network infrastructure, and ensuring security measures are in place, such as virus scanning and patching.
• strong communication skills for both technical documentation and interaction with various stakeholders.
• Ability to maintain high service levels, participate in an on-call roster for after-hours support, and contribute to continuous improvement initiatives.
• Ensure compliance with safety and quality standards, making it a pivotal position in maintaining the IT environment within HRHA member health services.

If qualifications are a requirement for this position, please attach a copy in support of your application. Qualification requirements are outlined in the Position Description under 'Key Selection Criteria'

Why work at GV Health?

• Free Community Connector Program to personally welcome and connect you to our wonderful community
• Generous salary packaging, subsidised staff parking and discounted leisure memberships
• Flexible work practices and options to purchase additional leave to support work/life balance
• Paid parental leave
• Professional development and study leave to help reach your learning and career goals
• A confidential employee assistance program (EAP) for you and your loved ones
• Social club membership offering a range of events, functions and local community discounts
• Our CREATE Outstanding monthly, bi-monthly and annual reward and recognition program

GV Health is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and linguistically diverse backgrounds are encouraged. GV Health has zero tolerance of abuse, bullying and harassment and discrimination in all forms, and is committed to the safety, protection and wellbeing of all children.

Pre-employment screening checks may be required, including but not limited to; Working with Children's Check (WWCC), National Disability Insurance Scheme (NDIS) Worker Screening, International and National Police Checks, Aged Care Statutory Declaration, Visas and valid working rights in Australia, immunisations as mandated by Department of Health. Further details of pre-employment requirements are provided in the Position Description and to successful candidates, or upon request.

GV Health reserves the right to vary pre-employment screening from time to time and as directed by legislation and operational requirements.

Recruitment agencies should note that GV Health does not accept agency resumes. GV Health is not responsible for any fees related to any unsolicited resumes submitted by Recruitment Agencies.