Professional Services Consultant

Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners ), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to and for more information on Kaseya's culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

We're growing our Global Services team and looking for a Services Consultant to join our Sydney office. In this role, you'll take the lead on onboarding and implementation projects across Kaseya's IT Complete Suite—including PSA, RMM, IT Glue, and security tools.

You'll partner with MSPs and internal IT customers to deliver exceptional implementation experiences, providing guidance, technical expertise, and best-practice consulting across our solutions stack. If you're a customer-focused IT professional who thrives on creating clarity out of complexity, we want to hear from you.

Key Responsibilities

• Lead the implementation of Kaseya solutions for new SMB and mid-market customers
• Act as the primary point of contact throughout onboarding and delivery
• Conduct discovery sessions and assess customer needs, mapping them to best-practice configurations and setup
• Provide expert guidance on PSA, RMM, documentation, and security tools to ensure efficient, secure environments
• Define product specs, oversee installations, and ensure adoption success
• Track progress and respond to issues during implementations
• Work cross-functionally with Sales, Support, and Partner Success teams to deliver a world-class customer experience
• Scope professional services engagements in collaboration with Sales
• Support other consulting initiatives and projects as required

What You'll Bring

• 2–3+ years' experience in IT implementations, consulting, or technical project delivery
• Working knowledge of PSA systems (ticketing, documentation, workflows)
• Familiarity with CRM, ERP, RMM, and SaaS ecosystems
• Solid understanding of how SaaS products integrate across systems
• High-level knowledge of networking (routing, switching, firewalls) and Windows Server environments (patching, management)
• Exposure to virtualization platforms (VMware, Hypervisor)

Non-Technical Skills

• Strong communication and stakeholder engagement skills, both written and verbal
• Proficiency in MS PowerPoint, Excel, and project planning tools
• Analytical mindset with attention to detail and a data-driven approach
• Comfortable managing competing demands and shifting priorities
• Collaborative team player who thrives in a fast-moving, customer-centric environment
• Experience with Salesforce and Power BI strongly preferred
• Ability to simplify and communicate technical material to a variety of audiences

Qualifications

• Bachelor's degree in IT, relevant TAFE certification, or equivalent experience

Join the Kaseya growth rocket ship and see how we are #ChangingLives

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.