Processing Operations Team Leader

 Make an Impact as a Processing Solutions Team Leader at CBN

Looking to grow your career in a role where people, purpose, and progress matter?

Welcome to Community Broker Network (CBN) Australia's largest general insurance AR network, where your experience is valued, your ideas are heard, and your work makes a difference.

Why CBN?

At CBN, we empower our network of 350+ brokerages and 1,000+ professionals to deliver outstanding insurance outcomes. We're more than just a network we're a tight-knit community backed by a team of 87 experts and access to over 300 insurers.

We've also been recognised as a Great Place to Work three years in a row (and counting)

That's because we focus on what really matters: culture, connection, and career growth.

When you join CBN, you become part of a business that lives its values:

We Listen (Understand)

We Achieve (Accomplish)

We Are One (Together)

Your Potential Role

As Team Leader – Processing Solutions, you'll oversee the end-to-end management of our offshore service operations. This role is all about driving efficiency, accuracy, and productivity while maintaining strong relationships with our offshore partners.

You'll manage daily workflows, monitor quality, and lead the offshore team to deliver high standards of service across data entry, policy administration, and processing tasks.

Key Responsibilities

• Manage daily workflow and operations of the offshore processing team, ensuring accuracy, timeliness, and quality standards are met

• Plan and allocate tasks, monitoring capacity utilisation and maintaining service levels

• Conduct regular quality checks, performance reviews, and implement training where needed

• Generate and deliver regular reports on key performance metrics, including turnaround times, accuracy, and throughput

• Lead and motivate the offshore team, fostering accountability and teamwork across time zones and cultures

• Identify and implement process improvements to enhance efficiency, productivity, and service quality

About You

We're looking for someone who is:

• Experienced: 5+ years in general insurance broking (Diploma of Broking preferred) with proven leadership or senior operational experience

• Knowledgeable: Strong understanding of insurance products, operations, and regulatory environments

• Skilled: Experienced in managing offshore or remote teams and driving performance in processing or back-office operations

• Tech-savvy: Familiar with broker platforms such as INSIGHT

• Adaptable: Comfortable managing across time zones and shifting priorities

• People-focused: A collaborative leader with a problem-solving mindset and growth orientation

Our Awesome Benefits

Great Place to Work certified 3 years in a row

Hybrid working flexibility: x3 Days in the Office, x2 Days at Home

Generous yearly well-being allowance

2x Mental health days and birthday leave (on top of annual leave)

Study support / L&D

Generous incentive & bonus plan

Paid parental leave

Salary continuance benefit

Generous Travel insurance and cyber security insurance discounts

Celebrates personal & professional achievements

Regular team building functions, events and cultural activities

Other benefits: health & travel insurance, retail stores and more

On top of that, you'll join a collaborative, approachable and fun culture that lives and breathes its core values and focuses on continuous improvement.

Ready to make your mark?

We encourage applications from results-oriented individuals who are passionate about building strong communities and achieving ambitious goals.

For further information about the position please contact HR at