Dispute Support Officer

Dispute Support Officer

Clerk Grade: 3/4

Annual Salary Range: $84,659 - $92,701 + superannuation

Employment Type: Full-time, Temporary (until 30/06/2026)

Location: Oxford Street, Darlinghurst, hybrid working arrangement – 6 days per fortnight in the office

• Excellent career development and learning development opportunities.
• Wellbeing programs and resources available

About this role

The NSW Personal Injury Commission (Commission) is looking for a Dispute Support Officer to join our team in Registry & Disputes Directorate.

About Us

The Personal Injury Commission (Commission) resolves disputes between people injured in motor accidents and workplaces in NSW, insurers and employers.

The Commission is an independent statutory tribunal within the New South Wales justice system, committed to providing a transparent and independent dispute resolution service.

Resolving disputes justly and efficiently in the shortest time frame is a priority for the Commission. We work with all parties (injured persons, insurers, and employers, where relevant) to discuss ways of achieving this.

The Commission exercises functions in two divisions – the Motor Accidents Division and the Workers Compensation Division. You can read more about the PIC here.

As noted above, although the Commission is an independent Tribunal, the staff who work in the Tribunal are employed by Department of Customer Service.

Your responsibilities will include:

• Reviewing and managing a portfolio of disputes with well-defined pathways using a digital case management system.
• Provide a range of quality support and customer service to ensure dispute resolution applications are actioned accordingly.
• Communicating with injured people, lawyers, insurers, and decision makers about the matters in your portfolio.
• Proactively managing your caseload to ensure cases are kept on track and on time.
• Applying the legislation, rules, and guidelines in all your cases.
• Participating in our program of continuous improvement and learning.

To be successful in this role you will demonstrate that:

• You are a collaborator who thrives in a supportive team environment.
• You are experienced in digital case management or customer management systems.
• You are passionate about providing first class customer service.
• You have a background in case management specialising with complaints, disputes or insurance.
• You are forward thinking, innovative and like to think outside the box to solve complex problems.
• You are meticulous and process driven.

If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you

How to Apply

You are required to submit all the information below for your application to be considered.

• A one-page cover letter outlining your experience and interest in the role
• Current resume of no more than four pages which clearly details your skills and experience as relevant to this role

Please note that successful candidates will need to complete additional assessments as part of this recruitment process

Role is temporary (until 30/06/2026 - with the possibility of extension or conversion to ongoing)

Salary Grade 3/4, with the base salary for this role starting at $84659 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Meg Rapley via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday 1 October 2025 at 9:59am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or

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