Strata Manager

ROLE DESCRIPTION

Role Title: Owners Corporations Manager

Reports to: Operations Manager and Directors

PURPOSE OF THE ROLE

To train in the management and administration of a portfolio of Residential, Industrial and Commercial properties with the view to graduating to become an OC Manager with primary responsibility for a portfolio.

KEY RESPONSIBILITIES -

1. Establish and maintain effective reporting relationships with relevant Owners

Corporations

2. Provide administrative and management support to Senior OC Managers as required.

3. Addressing reactive and proactive maintenance issues.

4. In conjunction with the Senior OC managers develop and prepare and maintain budgets for

individual Owners Corporations and provide reports as required, including annual reports.

5. Ensure that all relevant financial reports and annual returns are accurate and

complete.

6. Provide account payable and receivable services and collect contributions (from

OC members).

7. Support the Senior OC Managers during Annual General Meetings and special meetings as required.

8. Assist the Senior OC managers in the resolution of disputes affecting the Owners Corporation.

9. Ensure activities comply with relevant Acts, Regulations, Codes, legal demands and

professional and ethical standards.

KEY COMPETENCIES REQUIRED

• Builds Relationships – Ability to establish and grow effective relationships at any

level and maintain them.

• Customer Orientation – Seeks to understand customer / client expectations and

responds to their needs.

• Organisational Skills – Is able to prioritise and plan multiple activities and meet

objectives within established timelines and to budget. Seeks out and finds better ways

to do things.

• Communications – Ability to Chair and facilitate meetings, negotiate, mediate, communicate, manage various personalities and provide accurate advice without causing offence to anyone. A dedicated team player who considers customer service a priority.

• Attention to Detail – Owns the numbers, knows the numbers and their accuracy and

completeness at all times.

• Decisiveness – Willingness to commit to a course of action.

• Business Acumen – Understands business principles and makes sound commercial

decisions. A natural ability to problem solve is also crucial.

• Integrity – Maintains legal, social and organisational standards and values and

honours commitments. Is conscious of the 'stewardship' nature of the role in the

management of people's funds.

PROFESSIONAL MEMBERSHIP

As an organisation it is preferable that all employees are members of Strata Community Australia (Vic) as our governing strata industry body. This will aid you by keeping you abridged of all changes within the industry and in your continued professional development.

LICENSING REQUIREMENTS

As our organisation is Licensed with the BLA of Victoria, you do not require individual licensing for this role.

FLEXIBLE WORKING OPTIONS

There are occasions when the Senior managers may require support for Annual General Meeting that are held outside of normal working hours. In recognition of this, commensurate time in lieu will be offered.

ADDITIONAL REQUIREMENTS

• There will be a requirement to travel in line with the needs of the job – within Victoria so a current Driver's license is preferable.