Service Desk Analyst

5 days ago

Seven Hills, New South Wales, Australia KENNARDS HIRE Full time

Service Desk Analyst - Level 1

Seven Hills, NSW

  • Western Sydney location | Onsite parking | Flexible work arrangements
  • On the job training and development
  • Great company culture | High performing team
  • $75,000 + super + 5% profit share bonus

Kennards Hire seeks a skilled Service Desk Analyst to join our vibrant Technology Centre team. In this role, you'll deliver level 1 technical support to our staff across Australia and New Zealand via multiple support channels. As the initial point of contact for all IT queries, issues, incidents, and requests, you'll play a crucial role in ensuring seamless operations for our business.

About the role

  • Provide technical support to over 200 branches and 1800 users across Australia & NZ, and to external vendors when required.
  • Proactive resolution of level 1 IT related issues (hardware, software and network) by phone, email, tickets, remote and face to face
  • Providing application support for enterprise systems
  • Procuring, configuring, and installing hardware as required
  • Assisting in the maintenance of Network Infrastructure
  • Installation of new service to desktop users with remote tools
  • Basic Windows Server troubleshooting
  • Assisting with any AV equipment and presentation setup
  • Fixing, set-up and maintenance of phone systems
  • Utilising Active Directory to create, remove and edit users
  • Supporting staff with Office 365 related enquiries and issues
  • Be part of an 8x5 support and 24x7 on call support roster and Achieving SLA targets for high volumes of phone and ticket support cases

About you

We are seeking a self-motivated and enthusiastic IT professional with a tertiary qualification in IT or a related field. The ideal candidate will have strong technical, analytical, and troubleshooting skills, coupled with excellent written and verbal communication abilities. A passion for learning and technology is essential. You should be personable and customer-focused, ready to provide afterhours support as needed according to the roster

Technical experience

  • Experience with resolving Level 1 related issues for Servers, Networking, Software & Hardware
  • Confident using Active Directory
  • Experience in managing users through Office 365
  • Experience in Intune for the management of Windows 10 desktops & laptops.
  • Experience with Jira/Confluence suite of tools is desirable.
  • Basic Networking and VOIP knowledge
  • Cyber Security focused with the mindset of 'Security First" approach.
  • Experience in an ITIL Service Desk
  • Some Level 2 technical support experience or exposure highly desirable

Why join the family

We are Australia and New Zealand's largest family-owned equipment hire company and our values are at the heart of everything we do; One Family, Fair Dinkum, Taking Hire Higher & Every Customer a Raving Fan

We offer great Benefits & Rewards such as;

  • Profit Share bonus
  • Paid Parental Leave
  • Extensive training and development throughout your career with us
  • Career progression and internal transfer opportunities - across state and international borders
  • Staff discount rates on our hire gear
  • Access to our employee benefits program including discounts on insurance, eye care, travel and more
  • Annual Awards night, Team BBQs and many other fun social events

As part of the recruitment process, you will be required to complete background checks which may include a police and medical check.

So, whether you're starting out, switching roles, changing industries or ready to make your next career move, With Kennards Hire You Can.

Simply hit the Apply button and we look forward to talking with you

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