Customer Service Assistant – Sydney Branch

2 days ago

Riverstone New South Wales Australia Sitemax Full time $45,000 - $65,000 per year

Sitemax works with some of Australia's leading construction and development companies to deliver superior scaffold containment and construction site signage for projects.

The purpose of this role is to support our Sales Team and service our clients however necessary to maintain existing client relationships and grow accounts where possible.

About the Role:

Customer Service


• Answering incoming phone calls & making outbound calls


• Processing quotes and orders in line with SLA


• Handling client issues and liaising with BDM's to ensure a prompt resolution


• Liaising with BDM's & operations team regarding urgent delivery requirements


• Administration duties to assist BDM's wherever possible


• Logistics co-ordination for remote warehouses and direct ship orders


• Assist the BDM's and the Marketing Team by maintaining an accurate CRM system

Install Coordination


• Maintain accurate project records and documentation


• Assist in project risk documentation


• Facilitate communication with clients, subcontractors, Sitemax Operations and BDM's


• Coordinate project meetings, including agenda prep and minute-taking


• Purchasing / sourcing prices from subcontractors


• Logistics coordination for materials required for installation


• Scheduling subcontractors and labour in line with project timeline

Internal Sales Support


• Phoning existing clients to follow up quotations


• Assisting BDM's with booking appointments


• Monitoring BDM's emails whilst they are out of the office and responding as required


• Making outbound calls to clients as required

KPI's


• Email response times and volume


• Phone call answer times and volume


• Outbound call volume

About You:


• 5+ years full time work experience


• 2+ years in fast-paced administration or customer service roles


• Motivated and driven to continuously improve


• A problem solver with professional, positive attitude


• Maintaining a high level of communication with employees and customers


• Excellent time management & organisation skills


• Competent in the Microsoft suite (especially outlook, excel, word)


• Competent and diligent in the use of use of ERP systems (NetSuite or similar)


• Readiness to aid in different departments, performing any tasks as directed by management that is required for the success of the company

We are seeking a team member who:


• Takes ownership of their work and maintains high-quality standards


• Is eager to learn and improve processes to increase productivity


• Is adaptable and flexible with work hours as required


• Is reliable and trustworthy, capable of working unsupervised

Why join Sitemax?


• Be part of a supportive and growth driven team


• Gain experience in a fast-growing industry with career development opportunities


• Established growing family company


• On the job training and personal development provided


• Extra holidays and rewards

If you are motivated and looking for a diverse role, we encourage you to apply.

We look forward to hearing from you

  • Assistant Branch Manager

    1 day ago

    Sydney, New South Wales , Australia Compasscorp Pty Full time $60,000 - $90,000 per year

    Applicants from across Central Sydney are encouraged to apply, with the opportunity to work across a variety of branches in Sydney to support daily operations.Help the Team. Get Out on the Road. Keep Customers Moving.We're looking for a friendly and reliable Assistant Branch Manager to support the Senior Operations Team, with a mix of office and on-the-road...

  • Branch Manager

    1 day ago

    North Strathfield, New South Wales , Australia Compasscorp Pty Full time $80,000 - $120,000 per year

    Lead Daily Operations. Support a High-Performing Team. Deliver Exceptional Service. This role works across all Sydney branch network ( Artarmon, Wetherill Park , Kogarah)We're looking for a hands-on, customer-focused Branch Manager to oversee the preparation, delivery, and collection of our vehicle fleet. You'll lead a local team, ensure operational...

  • Branch Manager

    1 day ago

    Mascot, New South Wales, Australia Everything Fleet Pty Ltd Full time $80,000 - $120,000 per year

    About the CompanyEverything Fleet is an Australian owned and operated company providing vehicle solutions to some of the biggest companies within the film, sporting, mining and construction industries for over 30 years.With a focus on supplying customised vehicle solutions to our clients, we stand by our heritage of delivering innovation with the highest...

  • Branch Manager

    2 weeks ago

    Liverpool, New South Wales, Australia Randstad - Sales & Marketing Full time $90,000 - $120,000 per year

    Position SummaryMy client in the hire equipment space is seeking a Branch Manager to oversee all operational aspects of a busy branch location across traffic. This role reports to the NSW State Manager and has 9 direct reports including Hire Controllers and a Workshop Supervisor. The ideal candidate will be a hands-on leader who can drive performance,...

  • Assistant Branch Manager

    3 days ago

    Adelaide, South Australia , Australia Compasscorp Pty Full time $60,000 - $80,000 per year

    Help the Team. Get Out on the Road. Keep Customers Moving.We're looking for a friendly and reliable Assistant Branch Manager to support the Branch Manager and team with a mix of office and on-the-road tasks. You'll help deliver and collect vehicles, prepare them for customers, assist with day-to-day branch duties, and make sure every customer has a smooth,...

  • Branch Manager

    1 day ago

    Bourke, New South Wales, Australia Commonwealth Bank Full time $100,000 - $120,000 per year

    See yourself in our teamAs a trusted figure in your local community, we'll empower you to build strong networks and develop new and innovative business opportunities for your team.  This is your opportunity to lead, coach and develop your team, assisting them to achieve individual and team targets as well as fostering their individual career development...

  • Branch Manager

    1 week ago

    Moree, New South Wales, Australia NAB Full time $90,000 - $120,000 per year

    Branch ManagerShowcase your leadership capability in this significant roleHarness your passion for leading, coaching & developing a teamOpen the door to ENDLESS career opportunities with NABIt's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.Our people are customer obsessed. They prioritise the...

  • Branch Banking

    2 weeks ago

    Rocky River, New South Wales, Australia Flagstar Bank Full time $40,000 - $60,000 per year

    Position TitleBranch Banking - Client Consultant ILocationRocky River, OH Job SummaryA Branch Banking Client Consultant I provides customers with high quality, prompt, and professional financial services. Responsible for interacting with clients and providing exceptional service by greeting them as they enter one of our branches and providing them with the...

  • Customer Service

    1 week ago

    Orange, New South Wales, Australia Avis Western Plains Full time $45,000 - $60,000 per year

    Take your customer service experience to the next levelFull-time or Casual opportunitiesFriendly and supportive team environmentAbout UsSuolow Holdings Pty Ltd is a family-owned company that has been operating as an AVISFranchise since 1986 and a Budget Licensee since 2012. With a team of over 30 people, we service customers throughout South East of NSW and...

  • Branch Manager

    2 weeks ago

    Griffith, New South Wales, Australia Beyond Bank Australia Full time $104,000 - $160,000 per year

    Company DescriptionFull-time opportunity75 hours per fortnightBased in Griffith, NSWBe part of Beyond Bank a bank that is for and with you.We are one of Australia's largest, 100% customer-owned mutual banks with a credit union heritage. With over 300,000 customers and over 50 branches across five states, we are working hard to be thebest relationship bankfor...