Senior Operations Manager RBS Indigenous Programs

• Strong Operational background
• Analytical & Risk mindset
• Highly organised and ability to prioritise

See yourself in our team:

The CSN Partnerships team are a customer-focused and committed team with extensive experience across frontline channels, specialist support and operational functions. We are part of the Customer Needs Crew and we support and drive changes needed to build a brighter future for all.

Senior Operations Manager RBS Indigenous Programs will report to the Executive Manager CSN Partnerships and will be responsible for the successful operations management of RBS's First Nations Reach program.

Do work that matters:

The Senior Operations Manager RBS Indigenous Programs responsibilities will also extend to the successful management of other similar programs within RBS and will include but not be limited to the following:

• Provides program operational leadership to delivery teams including cross functional and external resources,
• Effectively engages with and manages multiple stakeholder relationships with Senior Leaders, vendors, third-party suppliers and community groups
• Has deep, direct understanding of Indigenous culture.
• Leads the design and/or delivery of prioritised Indigenous culture, inclusion and people experience interactions and initiatives in the programs (to enable execution of the Group Strategy) and partner with relevant SMEs and process owners to ensure interaction design objectives are achieved.
• Builds cross functional business relationships with stakeholders in CSD, Group Customer Advocacy & Vulnerability, Procurement, HR, Indigenous Careers, Corporate Affairs and businesses to provide direction on our programs, aligning working groups and activities to enhance our ability to achieve our culture aspirations and enhance our people and customer's experience.
• Is an effective team member through a focus on strong operational management, risk acuity and development of capabilities, competencies and skills.
• Understands their role and team's operational risk and controls profile, responsibilities and applies non-financial risk management practices through effective oversight, governance and controls to identify and mitigate non-financial risk
• Can effectively communicate to a wide variety of stakeholders in written and verbal formats
• Be well versed in managing budgetary requirements of a program including stakeholder reporting

We're interested in hearing from people who have:

Experience working within a banking operational environment and the ability to lead and manage our programs from inception to execution to embedment, providing leadership, management, organised coordination and direction to teams, a risk mindset with strong process focused qualities.

Working with us:

At CommBank, we're determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You'll be part of a community that'll support you professionally and personally, every step of the way. Beyond your team, you'll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. We are working hard to build a team of people who represent the rich diversity of our customers and communities. If you're excited about this opportunity but you don't meet every single requirement, or your experience doesn't align perfectly, we still want to encourage you to apply. You may just be the perfect candidate for this opportunity or another within CommBank.

At CommBank we will inspire you with work that makes a difference, surround you with talented people that respect and value each other, and empower you to grow professionally and personally. Most of all, making a positive impact for customers, communities and each other is part of our every day.

We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.