GoBoat Sydney Assistant Manager

Are you experienced in retail, tourism, or hospitality?

Do you excel in customer service?

Ready to take on an exciting new challenge?

Join GoBoat

We're Australia's largest and most rapidly expanding electric boat experience company, dedicated to creating eco-friendly adventures that open waterways to everyone. We're on the hunt for an Assistant Manager (Coxswain Required) to support our Sydney locations in Cabarita Point and Akuna Bay.

If you're enthusiastic about leading a team, delivering exceptional guest experiences, and working in a waterfront setting, this is your chance to start the new year on a high note

About the Role

As Assistant Manager, you'll be at the heart of our Sydney operations, ensuring smooth day-to-day management, delivering exceptional customer experiences, and upholding safety and operational standards.

This role also includes stepping up as the acting Location Manager when needed, taking full responsibility for operations, team leadership, and customer satisfaction during those times. You'll have strong support from the Location Manager, National Operations Manager, and an outstanding local crew.

Key Responsibilities

• Team Leadership: Recruit, train, and motivate a casual crew, fostering a culture of safety, professionalism, and fun.
• Guest Services: Set the tone for outstanding customer experiences by leading engaging briefings and demonstrations.
• Safety Oversight: Manage safety compliance, troubleshoot operational issues, and respond effectively to any waterway incidents.
• Fleet Operations: Oversee boat departures and docking, conduct patrols in support vessels, and ensure fleet cleanliness and upkeep.
• Acting Leadership: Step into the Location Manager role during their absence to ensure seamless operations and team coordination.
• Local Engagement: Drive awareness of GoBoat in the Sydney community and help grow customer loyalty.
• Administrative Duties: Complete daily operational tasks, such as stock control and activity reports.

What You'll Bring to the Role

Must-Haves:

• Coxswain 3 or Exemption 38 qualification (mandatory).
• Current First Aid certification.
• A strong background in customer service.
• Proven leadership, communication, and problem-solving skills.
• A hands-on approach with the ability to work independently.
• Reliable transport.
• Availability for weekend shifts.
• Passion for the water and eco-tourism.

Nice-to-Haves:

• Experience in marine tourism or hospitality.
• Technical troubleshooting abilities.
• Previous leadership roles with a demonstrated ability to inspire a team.

Why Work with GoBoat?

• Career Development: Build your leadership skills and access opportunities to grow within a supportive team environment.
• Iconic Location: Operate at one of Sydney's most picturesque spots, Cabarita Point.
• Eco-Friendly Focus: Contribute to a company committed to sustainability and accessible leisure.
• Strong Support Network: Be part of a national team passionate about creating unforgettable experiences.

About GoBoat

Since launching in 2017, GoBoat has grown to five locations across Australia, offering millions of people the chance to create happy memories on the water. We're proud to provide sustainable, fun, and accessible boating experiences—even during challenging times like the pandemic.

Chart Your Course

If you're ready to bring your skills to the water and lead the charge at GoBoat Sydney, we'd love to hear from you

Start your next adventure by applying for the Assistant Manager (Coxswain Required) role at GoBoat Sydney today

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• Professional development assistance
• Salary packaging
• Travel reimbursement

Work Authorisation:

• Australia (Required)

Work Location: In person