Operations Manager

3 days ago

Epping, Victoria, Australia Melbourne Market Authority Full time $80,000 - $120,000 per year

At Melbourne Market Authority (MMA), we power one of the country's most vital food supply chains. With over 1,500 businesses trading, we're not just a market—we're a critical engine for Victoria's economy and community well-being.

In this pivotal leadership role, you will oversee the day-to-day security operations of the Melbourne Market site, ensuring every process runs safely, efficiently, and in alignment with our values. From leading our operations and security teams to embedding a culture of continuous improvement and accountability, you'll be driving real outcomes in one of Australia's most dynamic working environments.

Start early, make an impact: While our site operates 24/7, the general start time for this role is 4am, Monday to Friday—ideal for those who thrive in a fast-paced, early-start environment.

What You'll Be Responsible For
  • Oversee the delivery of security operations promoting a zero-harm culture by promoting safe work practices and investigating incidents with a solutions mindset
  • Inspire and lead our Market Relations Team Leads and Officers (security team), driving performance and positive team culture
  • Enforce the Market Operating Rules and demerit point system with fairness and consistency
  • Identify and implement operational improvements, contributing to broader change initiatives
  • Lead contractor management, review invoices, and ensure service delivery aligns with agreements
  • Deliver training and knowledge-sharing programs that uplift team capability and performance
  • Collaborate across departments, vendors, and stakeholders to ensure seamless operations
  • Provide clear operational reporting and insights to the Chief Operating Officer
We're Looking For Someone Who
  • Lives and breathes safety-first thinking and sets the standard for safe operations
  • Thrives in dynamic environments and sees change as an opportunity
  • Demonstrates strong leadership, with a passion for team development and accountability
  • Brings a solutions-focused mindset and a keen eye for operational improvement
  • Has a background in operations, facilities, property management, or similar fields
  • Is confident managing contracts, compliance, and stakeholder relationships
  • Possesses strong understanding of OHS, environmental, and risk frameworks
Desirable Qualifications & Experience
  • Qualifications in Business Administration, Customer Service, or Security
  • Experience using tools like Microsoft Suite and Salesforce
  • Prior experience in property or facilities management
  • Familiarity with service-level agreements, contractor performance, and compliance systems
Why Choose the MMA?
  • Be part of an iconic organisation central to Victoria's food supply chain
  • Lead a committed operations team in a dynamic environment
  • Enjoy a role with real impact, balancing hands-on operations and strategic leadership
  • Competitive salary and permanent employment
  • Mentorship from the executive leadership team
  • Onsite parking – Our car park is free and secure
  • Regular social events and activities
  • Learning & Development opportunities
  • 15 days of Personal Leave
  • 3 Months Paid Primary Carer Leave
  • Flu vaccinations
  • Employment Hero Swag Store – access to exclusive offers and discounts
  • Employee Assistance Program (EAP) – free confidential and external counselling for you and your immediate family members
  • Salary packaging including Novated Lease

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