Financial Assistance Consultant

15 hours ago

Sydney, New South Wales, Australia Ethos BeathChapman Full time $90,000 - $120,000 per year

I am recruiting for a Financial Assistance Consultant for a non-bank lender.  Professional environment and an opportunity to work for a stable, solid business in growth mode.

Responsibilities:

-Hardship management and customer engagement.

-Providing advice, options and a bespoke approach to helping customers to manage payments, and monitoring those agreements.

-Liaising with customers regularly to monitor and pivot with any circumstances that might change.

-Be aware of legislation pertaining to personal insolvency and hardship management and commit to developing in that area.

Experience:

-Previous Collections/Hardship experience within the banking & financial services industry.

-Ideally 2-5 years' experience in this area.

-Strong customer focus and passion for delivering quality outcomes for the customer / must be eloquent and have solid writing skills.

-Solid interpersonal skills, ability to build strong relationships with customers.

-Can do attitude with a positive outlook.

Attractive salary with 5 % bonus on top.

Please reach out if you or anyone in your network is looking / any referrals also appreciated -

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