Network Control Intern

8 hours ago

Melbourne, Victoria, Australia L3HHCM20 Full time $45,000 - $60,000 per year

Job Title: Network Control Intern

Job Code: 29241

Location: Melbourne, FL

L3Harris is a leader in providing advanced technology solutions, and we are currently seeking a proactive and motivated Network Control Intern to join our operations center team. This internship will offer hands-on experience in network management, monitoring, and troubleshooting within a dynamic 24x7 network control environment.

Internship Responsibilities:

  • Monitor and analyze network problems using network management and monitoring tools.
  • Respond to network alarms to minimize disruptions and impact on end users.
  • Assist in root cause analysis and contribute to developing action plans for service restoration.
  • Collaborate with L3Harris teams and external telecommunication partners to optimize operational processes and restoration times.
  • Participate in coordination with User Community, Field Services Group, and telecommunication partners for Break/Fix actions and Change Management activities.
  • Document Trouble Tickets and Change Requests related to network activities.

Educational Requirements:

  • Currently pursuing a Bachelor's degree in Information Technology with a focus on Networking, Cybersecurity, or a related field.

Preferred Additional Skills:

  • Interest in LTE and VPN technologies.
  • Ability to thrive in a fast-paced environment.
  • Eagerness to apply IP networking knowledge to real world experiences.
  • A commitment to maintaining high service levels in a customer support environment.
  • Certifications such as CCENT, CCNA, CCNP, CompTIA, or ITIL v3/4 are advantageous but not required.
  • Basic understanding of L1 through L4 of the OSI Model.
  • Familiarity with LAN/WAN/MAN technologies.
  • Knowledge of Incident, Change, and Problem Management practices is beneficial.

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