Field Service Supervisor

2 days ago

City Of KalgoorlieBoulder, Australia WesTrac Full time $120,000 - $180,000 per year

Reporting to the Branch Manager, the Field Service Supervisor is accountable for the ownership of the customer experience by providing the complete customer care experience regarding WesTrac service, repair and general service provision queries in relation to the allocated area of service/equipment.

This position is open to both FIFO and residential candidates. For those choosing to live locally in Kalgoorlie, WesTrac offers offers a Residential allowance, making it a compelling opportunity for candidates seeking lifestyle balance and long-term community living.

Roster:  Option to choose from 9Days on 5Days off or 10Days on 4Days off 12.5 hours per day (including unpaid meal breaks)

Location: Kalgoorlie – residential or FIFO ex Perth

What you'll do:

  • Supervise a team of 12+ technicians and apprentices, ensuring high-quality service repairs and aftermarket support for ultra-class mining, BCI, and underground equipment
  • Manage work order scheduling, execution, and compliance with WesTrac and Caterpillar standards
  • Provide customer warranty support, liaising with clients to resolve issues and maintain strong relationships
  • Champion safety by enforcing OH&S protocols and conducting risk assessments
  • Use CAT systems (SIS) and Microsoft Suite (Excel proficiency) to oversee job tracking, reporting, and documentation
  • Foster a high-performing team culture through coaching, mentoring, and leadership

Skills and Experience:

  • Qualified Heavy Duty (HD) trade professional with extensive supervisory experience in mechanical or dealership settings
  • Proven leadership in similar industries, with the ability to inspire, motivate and guide high-performing teams
  • Strong understanding of OH&S protocols and risk assessments, ensuring safety in high-risk environments
  • Skilled in managing dynamic workloads and competing priorities through effective planning and time management
  • Excellent interpersonal and stakeholder engagement skills, with a customer-first mindset
  • Technically proficient in computer systems for job tracking, reporting, and service coordination

Our Benefits inclusive of but not limited to:

  • Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
  • Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
  • Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute. 
  • Recommend & Spend – Opportunity to receive a referral bonus up to $5000 for applicable roles.
  • Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number : 4425

  • Field Service Supervisor

    2 days ago

    Kalgoorlie/Boulder, Australia WesTrac Pty Ltd Full time $120,000 - $180,000 per year

    Reporting to the Branch Manager, the Field Service Supervisor is accountable for the ownership of the customer experience by providing the complete customer care experience regarding WesTrac service, repair and general service provision queries in relation to the allocated area of service/equipment.This position is open to both FIFO and residential...

  • Field Supervisor

    2 days ago

    City of Canning, Australia Service Stream Full time

    Primary LocationWA - Welshpool Job Description SummaryWe are seeking a highly skilled and experienced Field Supervisor to join our team, supporting critical infrastructure across Optic Fibre, Wideband, and ARCW (Asset Relocation and Commercial Works) contracts. This is a strategic role that offers exposure to complex network environments and the...

  • Workshop Supervisor

    10 hours ago

    Kalgoorlie/Boulder, Australia Force Equipment Service & Hire Full time

    Looking for more responsibility and greater reward? Our Kalgoorlie workshop is seeking Workshop Supervisors ready to make a real impact.The Perks:8:6 local roster working 12-hour daysGreat local salary on offer $$$Join a company that puts safety at the heart of everything we doGrow your career with long-term stabilityJob PurposeThe Workshop Manager oversees...

  • Field Supervisor, Telecommunications

    2 days ago

    Council of the City of Sydney, Australia Service Stream Full time

    # **Primary Location**NSW - Wetherill Park ServiceStream is seeking a dynamic Field Supervisor to oversee a large portfolio of NBN ODM Construction projects, lead field teams, and ensure high-quality, compliant delivery across our network builds.# **About the Role****Field Supervisor – ODM | Telecommunications | ServiceStream****Location:** Sydney, New...

  • Technician - Field Service

    2 weeks ago

    Kalgoorlie/Boulder, Australia Komatsu Australia Pty Ltd Full time $104,000 - $156,000 per year

    Company description: At Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.Job description: The OpportunityLooking for an exciting opportunity as a HD Fitter?Join our Kalgoorlie branch as a Field Service...

  • Linen Supervisor

    7 hours ago

    Kalgoorlie/Boulder, Australia WA Country Health Service Full time $60,000 - $90,000 per year

    This is a Permanent Full Time appointment.Position Profile:An opportunity exists for a motivated and suitably experiences Linen Supervisor to join us at Kalgoorlie Health Campus. You will be responsible for the day to day operation, production and supply of clean linen for Kalgoorlie Hospital in accordance with procedures and instructions, and provide a...

  • Field Service Technician

    7 days ago

    Kalgoorlie/Boulder, Australia Bullivants Full time $90,000 - $120,000 per year

    Join Our Team as a Field Service TechnicianAre you a hands-on problem solver with experience with lifting and rigging equipment? Do you thrive in a dynamic work environment and enjoy being out in the field? If you're a local resident residing in Kalgoorlie and meet these qualifications, we have the perfect opportunity for youYour New RoleAs a Field Service...

  • Field Service Technician

    7 hours ago

    Kalgoorlie/Boulder, Australia Atlas Copco Full time $90,000 - $120,000 per year

    Your roleYour mission as the Field Service Engineer is to provide expert repair services for our technology solutions, delivering unmatched customer satisfaction and upholding the highest standards of safety. You are committed to ensuring the performance and longevity of your customers technology through your expertise. Your work is important for supporting...

  • Underground Shift Supervisor

    2 weeks ago

    Kalgoorlie/Boulder, Australia Norton Gold Fields PTY LTD Full time $120,000 - $180,000 per year

    ROSTER:8/6 (FIFO Ex Perth or Residential Kalgoorlie- Boulder)PACKAGE:Salary + Performance Bonus + Residential Allowance + Site Allowance + Family Private Health Insurance + Death and TPD Coverage or Allowance + Mental Health Programs + Gym Membership Discount + Other BenefitsABOUT THE ROLEAs...

  • Field Service Technician

    2 weeks ago

    Kalgoorlie/Boulder, Australia Atlas Copco Full time $90,000 - $120,000 per year

    Your roleWe are looking for a Mechanic, Fitter or Trade-qualified electrician to join our team as the sole Field Service Technician for the Kalgoorlie region. Whether you are already based in Kalgoorlie or open to relocation, this is a unique opportunity to take ownership of a vital role serving our remote customer base.About The RoleAs our dedicated Field...