Training & Support Specialist

2 weeks ago

Melbourne, Victoria, Australia Slade Group Full time $90,000 - $120,000 per year

Synchro Partners is partnering with a leading organisation who are currently undergoing a transformation and are looking for a Training & Support Specialist  to join the team

This role revolves around designing and delivering training, providing user support, and driving adoption during the implementation of a new time and attendance solution.

Key Responsibilities:

  • Develop training materials such as manuals, guides, and e-learning modules tailored to various user roles.
  • Facilitate engaging training sessions, workshops, and drop-in clinics (both virtual and in-person).
  • Provide hands-on support and troubleshooting for end-users during and after implementation.
  • Develop FAQs, knowledge base articles, and practical troubleshooting guides to build staff confidence.
  • Document future state processes and contribute to clear, standardised workflows across faculties.
  • Maintain accurate training resources, guides, and playbooks to support onboarding and adoption.
  • Act as a trusted point of contact for staff, ensuring local needs are met and system confidence grows.
  • Collaborate closely with stakeholders, managers, and leaders to reinforce consistent use of the solution.
  • Collect feedback on training effectiveness and recommend improvements for ongoing adoption.

Key Requirements:

  • Proven experience delivering training and end-user support in a large, complex organisation.
  • Experience supporting implementation of workforce management,
  • HR, or enterprise systems
  • Strong knowledge of adult learning principles, training methodologies, and digital learning tools.
  • Excellent facilitation, communication, and stakeholder engagement skills.
  • Adaptable, resilient, and comfortable working with diverse staff groups and leadership.

If you are seeking your next challenge and want to be a part of an exciting program with super flexible working arrangements and want to make a real positive difference in the community. Apply now.

Synchro Partners by Slade Group are technology recruitment specialists. We help organizations gain competitive advantage by finding and securing exceptional technological talent.

We love partnering with clients to build high-performing teams – people who develop the best technology products, provide service excellence to their customers, and successfully deliver projects.

Our passion for people, technology, and commitment to being experts in our industry specializations is what sets us apart in the marketplace

Apply now or contact Bianca Rivera directly on

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