Training & Support Specialist

2 weeks ago

Melbourne, Victoria, Australia Slade Group Full time $90,000 - $120,000 per year

Synchro Partners is partnering with a leading organisation who are currently undergoing a transformation and are looking for a Training & Support Specialist  to join the team

This role revolves around designing and delivering training, providing user support, and driving adoption during the implementation of a new time and attendance solution.

Key Responsibilities:

  • Develop training materials such as manuals, guides, and e-learning modules tailored to various user roles.
  • Facilitate engaging training sessions, workshops, and drop-in clinics (both virtual and in-person).
  • Provide hands-on support and troubleshooting for end-users during and after implementation.
  • Develop FAQs, knowledge base articles, and practical troubleshooting guides to build staff confidence.
  • Document future state processes and contribute to clear, standardised workflows across faculties.
  • Maintain accurate training resources, guides, and playbooks to support onboarding and adoption.
  • Act as a trusted point of contact for staff, ensuring local needs are met and system confidence grows.
  • Collaborate closely with stakeholders, managers, and leaders to reinforce consistent use of the solution.
  • Collect feedback on training effectiveness and recommend improvements for ongoing adoption.

Key Requirements:

  • Proven experience delivering training and end-user support in a large, complex organisation.
  • Experience supporting implementation of workforce management,
  • HR, or enterprise systems
  • Strong knowledge of adult learning principles, training methodologies, and digital learning tools.
  • Excellent facilitation, communication, and stakeholder engagement skills.
  • Adaptable, resilient, and comfortable working with diverse staff groups and leadership.

If you are seeking your next challenge and want to be a part of an exciting program with super flexible working arrangements and want to make a real positive difference in the community. Apply now.

Synchro Partners by Slade Group are technology recruitment specialists. We help organizations gain competitive advantage by finding and securing exceptional technological talent.

We love partnering with clients to build high-performing teams – people who develop the best technology products, provide service excellence to their customers, and successfully deliver projects.

Our passion for people, technology, and commitment to being experts in our industry specializations is what sets us apart in the marketplace

Apply now or contact Bianca Rivera directly on

  • Product Support Specialist

    4 days ago

    Melbourne, Victoria, Australia Culture Amp Full time $60,000 - $90,000 per year

    Join us on our mission to make a better world of work. Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop...

  • Product Support Specialist

    3 days ago

    Melbourne, Victoria, Australia Culture Amp Full time $60,000 - $90,000 per year

    Join us on our mission to make a better world of work.Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop...

  • Project Finance Specialist

    1 week ago

    Melbourne, Victoria, Australia AMP Full time

    AMP is redefining financial services for a changing world. We're a nimble business with renewed leadership and thinking, focused on helping people create their tomorrow while we create ours.We help people with their banking, super, retirement and finances through upturns, downturns, recessions, and major life transitions. For over 170 years, we've supported...

  • Project Finance Specialist

    1 week ago

    Melbourne, Victoria, Australia AMP Full time

    AMP is redefining financial services for a changing world. We're a nimble business with renewed leadership and thinking, focused on helping people create their tomorrow while we create ours.We help people with their banking, super, retirement and finances through upturns, downturns, recessions, and major life transitions. For over 170 years, we've supported...

  • Customer Service Consultant

    7 days ago

    Melbourne, Victoria, Australia Amp Full time

    End 2025 with a rewarding new career in financial services. No experience needed with comprehensive in-house training provided as AMP is ready to invest in you, no matter your background.If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and...

  • Adviser Education Analyst

    1 week ago

    Melbourne, Victoria, Australia Amp Full time

    Adviser Education AnalystIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy...

  • New Business Manager, Wrap Platforms

    2 weeks ago

    Melbourne, Victoria, Australia AMP Full time $80,000 - $120,000 per year

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • New Business Manager, Wrap Platforms

    3 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    Join to apply for the New Business Manager, Wrap Platforms role at AMP5 days ago Be among the first 25 applicantsJoin to apply for the New Business Manager, Wrap Platforms role at AMPGet AI-powered advice on this job and more exclusive features.If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are...

  • New Business Manager, Wrap Platforms

    2 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    Join to apply for the New Business Manager, Wrap Platforms role at AMP5 days ago Be among the first 25 applicantsJoin to apply for the New Business Manager, Wrap Platforms role at AMPGet AI-powered advice on this job and more exclusive features.If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are...

  • Senior Customer Trainer

    2 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time $90,000 - $120,000 per year

    Join us on our mission to make a better world of work. Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...